Training and Change Management Leader

2 weeks ago

North Vancouver, Canada ALS Global Full time

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About the role

Hybrid | Full-time | Senior Level

This role will oversee the training, communication, and change management activities for an Oracle ERP implementation affecting finance and supply chain functions within Canada. The role will be primarily responsible for coordinating with business and functional leaders, and ERP Project team to assess, develop and implement best practices for managing change required by the software implementation, executing training material and project communications, and contributing to a successful implementation of the software product.

**Key Responsibilities**:

- Coordinate with existing laboratory managers, regional business leaders, functional finance and supply chain leaders, and Oracle ERP (Fusion) project implementation team to develop and implement plans for organizational change management, user engagement, training, and communications for the successful implementation of the software solution.
- Meet with Business and functional leaders to identify the most critical aspects of the change that will be required, develop detailed plans and prioritization to address the largest challenges and opportunities within each phase of the project.
- Develop content for a Change Champion network for Finance and Procurement / Supply Chain (Requisitioning & Receiving) to ensure early engagement with participants to equip them with training materials to improve awareness of the project, provide feedback for improvements and observations during early testing and training, and support the implementation in the final stage.
- Develop overall training plan and approach for the project, develop training curriculum, recruit and build network of training leaders, deliver training content in a way that can be facilitated during initial launch of the project and utilized in a recorded way for future reference of the training material.
- Provide detailed project plans in line with the training and OCM approach and global implementation strategy, ensuring that any risks, issues, actions, and decisions are flagged appropriately. Report on status and progress.
- Provide introductory and project status update communications to the potential user community.
- Managing training participant scheduling, training session scheduling, and organizing physical / site resources to facilitate training program.
- Develop metrics to evaluate the training program’s effectiveness and report on the training program against metrics.
- Support the development of necessary procedures, guidelines and forms to facilitate use of the Oracle ERP software.

**About you**:

- Thorough knowledge of modern learning and development tools and technique
- Experience supporting cross-functional technology strategic programs from end to end.
- Experience working on large transformation projects in a fast-paced environment.
- Experience leading OCM workshops that lead to Stakeholder, Vision, Metric, Strategic, and Program alignment.
- Experience creating OCM plans that outline scope, schedule, roles and responsibilities, risks, and assumptions.
- Ability to develop strategic communication deliverables, facilitate training sessions, and deliver workshops for Client IT programs.
- Ability to create and adapt OCM materials in a variety of mediums.
- Oracle Cloud ERP (Fusion), Supply Chain Management, and Finance experience(s) across multiple implementation cycles and/or in multiple organizations strongly desired. If not Oracle, other ERP experience (i.e. SAP, Salesforce, Workday) is acceptable and required.
- Sharepoint, Microsoft Teams, PowerPoint, and other technology as needed to support the project training and communications
- Resourceful self-starter capable of producing quality work with mínimal supervision required.
- Strong organizational skills with the ability to quickly adapt to and manage changing requirements and demands required.
- Excellent written and oral communication skills required, not only with the Oracle process teams but also with super-users, change agent networks, and end-users across global locations.
- Strong interpersonal skills for engaging with technology, support, and customer groups required. Must be able to translate technical information into a format the end-users can understand without losing the meaning.

**Required Qualifications**:

- 7-10+ years of training, software implementation, change management or similar roles.
- BA or BS degree in Communications, Computer Science, Training, Business, or related field (preferred).
- Laboratory, Testing and Certification work experience is preferred.

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