Manager, Organizational Change Management
1 month ago
- Bachelor’s degree in Business Administration, Communications, Organizational Management or relevant discipline; Master’s degree preferred.
- Current ProSci or equivalent change management certification.
- PMP or other project management certification strongly preferred.
- A minimum of six (6) years of experience in organizational change management, organization development, communications or a related field including
- Change management experience in ERP/software implementation projects.
- Demonstrated leadership and supervisory experience.
- Higher-education or public sector experience is an asset.
- An equivalent combination of education and experience may be considered.
- Solid understanding of change processes and their impacts on both individuals and organizations.
- Knowledge of organizational change management principles, methodologies, and tools.
- Comfort and experience interacting with and influencing senior executives.
- Strong knowledge of business process mapping and improvement/optimization techniques.
- Proven knowledge and continuous learning of organizational change management discipline and best practices and demonstrated contributions to practice improvement.
- Excellent organizational, planning, and prioritization skills. Able to multi-task and deliver multiple assignments in a fast-paced and changing environment.
- Superior leadership skills and the ability to work collaboratively in a complex reporting structure.
- Ability to work and communicate effectively with others, both verbally and in writing.
- Superior interpersonal skills. Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels.
- Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies or technologies.
- Strong analytical, problem solving, and troubleshooting skills.
- Effective organizational and time management skills in meeting deadlines and working with frequent interruptions.
- Ability to maintain a high degree of confidentiality.
- Ability to work independently and in a team environment.
- Ability to perform complex work with high degree of accuracy.
- Ability to learn and adapt to new technology and methods.
- Ability to write technical and user support documentation and training materials.
- Ability to make decisions in accordance to established policies, practices and standards.
Leadership Competencies:
- Collegiality – values and demonstrates inclusivity, openness, civility, and respect.
- Problem solving and decision making – considers a wide range of information and perspectives to solve problems and make reasoned decisions; demonstrates a comfort with uncertainty and ambiguous conditions.
- Organizational awareness – understands and appreciates an organization’s internal culture and operating practices as well as the political and business climate in which the organization operates.
- Innovation – welcomes, generates, and implements new ideas and solutions that help to achieve and organization’s strategic goals.
- Student Focus – making decisions with the students in mind, focusing on providing the best possible experience for the student.
- Integrity – acts with openness, honesty, and respect to build and maintain an environment of trust.
- Accountability – instils accountability and ensure consistency and quality of project outcomes.
- Professional maturity – demonstrates courage to take on issues and make tough decisions while managing self with aplomb and emotional maturity.
- Business awareness – considers and understands the financial, operational, and human perspective and the impact of decisions.
- Visioning and Strategic Thinking - energizes people around the vision and keeps the bigger picture in mind.
- Team Leadership – creates team spirit and helps to direct individuals toward achievement of team and organizational goals. Inspires others to do their best, develop professionally and contribute to the success of the leadership team.
- Relationship management – builds and maintains a crucial network of contacts both internally and externally.
- Communication – uses the power of personal interaction and language to effectively influence, inspire and lead others.
- Achieves results – goal-oriented individual who thrives on achieving outcomes through consultative and collaborate methods.
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