Salesforce Change Management Consultant

1 month ago

Vancouver, Canada NeuraFlash Full time

**About NeuraFlash**:
We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

**What sets NeuraFlash apart?**:
At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. You'll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, we're investing in ourselves

**Responsibilities**:

- As a Change Management Consultant, you will work across projects as a thought leader and develop change strategies that enable successful digital and organizational transformations and cloud based technology implementations
- Be a champion of change on projects with customers across various practices
- Strategically collaborate with customers to determine the best approach to user adoption
- Train customers on the solutions we've built and how to best implement change within their organization
- Work alongside superusers to give users a voice in the implementation
- Ability to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team as required
- Understand client's culture, business strategies, and associated organizational change management opportunities and challenges
- Approach organizational change as both an art and a science, leveraging proven change methodologies, as well as a strong understanding of individual and organizational psychological factors that influence and drive behavioral change
- Build relationships with constituents including: clients, internal teams, and consulting partners
- Work across teams to serve as the "expert" on organizational change management including: overall program strategy, change design and execution, stakeholder engagement, organizational readiness, leadership alignment, communication and training, project management, business process design, sustainment, and measurement
- Support a growing practice and be able to thrive in a fast-paced entrepreneurial environment, aid in identifying opportunities and building client relationships, internal infrastructure, and best practices to strengthen our foundation

**Requirements**:

- Bachelor's Degree or equivalent combination of education and experience
- Experience in general management/software consulting preferred
- Experience related to the successful delivery of change management work including: change assessments, job/role design, stakeholder engagement, organizational readiness, leadership alignment, change impact analysis, education, communications, training, user adoption, change measurements, and sustainment
- Experience conducting business interviews and leading client workshops

**Skills/Technical**:

- Proven ability to thrive in technical environments, especially implementations of Salesforce products
- Experience with Salesforce Service Cloud, Sales Cloud, Contact Centers, Field Service, Salesforce CPQ, and/or Tableau a plus
- Experience with change management tools, templates, techniques, or frameworks

**Skills/Interpersonal**:

- Excellent communication skills and strong leadership and presentation skills
- 4+ years experience in consulting, business technology, or functional domain
- Strong technology background with working knowledge of Salesforce's preferred collaboration platforms (Google Suite, Chatter, Quip, Smartsheet, Slack) preferred

**What's it like to be a part of NeuraFlash?**:

- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter

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