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Residential Service Manager

1 month ago

Ottawa, Canada OakWood Full time

OakWood is a fourth-generation family run Design & Build business in Ottawa that is proudly owned and operated by the Liptak family. OakWood specializes in innovatively designed, energy efficient residential and commercial buildings and are all about providing the highest standards of excellence for home renovation and building services in the Ottawa region.

**THE OPPORTUNITY**

We’re looking for a Service Manager with handyman experience to join our growing in-house renovation and new homes team. You’ll work side-by-side with the Liptak family, other project managers, designers, estimators, and project consultants in an environment that fosters collaboration and creativity. We’re all problem solvers helping our clients transform their homes into functional yet beautiful living spaces. You will have the ability to steer your career with unlimited, performance-based growth.

**WHAT YOU’LL BE DOING**
- Overview of the Warranty and Handyman departments

Project planning and jobsite oversight, including timely identification of problems and proposal of creative solutions for handyman projects and warranty claims
- Overview of jobsite safety practices and quality control
- Complete some of the work as required such as tile, drywall and trim repairs and troubleshoot warranty claims to find the source of the issue
- Maintain the 24 hour warranty phone
- Maintain relationships with clients to ensure an outstanding customer experience that is second to none

**WHAT WE’RE LOOKING FOR**
- Minimum of 5 years experience in residential renovations
- You have a thorough understanding of construction specifications within the industry
- Working knowledge of the local building codes and wood frame construction
- Strong structural knowledge is an asset
- Excellent communication skills and an ability to get your great ideas across quickly and clearly
- Can read and interpret construction drawings
- Proficient in tile, drywall and trim installation
- Proficient in scheduling software, Excel, Word & Outlook
- Experience working with construction trades while in a leadership role is an asset
- Someone who revels in a fast paced, dynamic environment and has a thirst to always be learning
- A team player who’s always asking, “what can I do to help?”

**WHAT YOU’LL MAKE**

There’s no limits on your income potential as a service manager with handyman experience. You’ll start with a competitive base salary that’s commensurate with your experience. But you’ll also be rewarded for hard work, client satisfaction and productivity.

If this position describes you and you’re ready to join our dynamic team - send us your resume now and let’s meet to discuss the next step in your career with OakWood.

If this isn’t right for you but might be a perfect fit for someone you know, please feel free to share

**Salary**: $23.00-$33.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- residential renovation: 5 years (preferred)

Licence/Certification:

- Driver's license (preferred)

Work Location: One location

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