Residential Coordinator

4 months ago

Ottawa, Canada Colonnade Management Inc. Full time

Colonnade BridgePort is a full-service real estate company, offering property management and leasing services, acquisition, development, investment management and asset management for commercial and residential properties.

Colonnade BridgePort's continued growth and expansion has created an opportunity for a **Residential Coordinator** located in Ottawa.

Reporting to the Property Manager and working closely with the Residential Marketing Manager, the **Residential Coordinator **has the primary responsibility of coordinating all resident requests by partnering with the appropriate property management and operational personnel. This position is responsible for the overall appearance of the community, assisting in marketing functions, providing exceptional front-line customer service, and leasing units striving for minimum vacancy.

This is a great opportunity for an individual looking to grow their career with a forward-thinking company and make a significant impact in the rapid growth of the company in Ottawa.

**Responsibilities**
- Utilize troubleshooting skills to respond to a wide variety of residential service requests in a timely and professional manner.
- Coordinate with future move-in dates and execute the resident onboarding process including administering key handovers.
- Assist with ensuring community curb appeal and maintaining the appearances of the administration office, building amenities.
- Maintain accurate resident files and updating information in YARDI and emergency contact logs.
- Coordinate building amenity reservations.
- Maintain a positive property environment for both residents and staff and encourage participation in events and activities.
- Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences.
- Demonstrate an all-inclusive understanding of pricing, floor plans, amenities, and other offerings the community provides while touring prospects.
- Follow-up on phone and internet inquiries from prospects and tenants.
- Conduct all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model suites and prospect follow up.
- Ensure adequate stock of professionally printed collateral and promotional items are always on hand.
- Assist with preparation of leasing documentation, tenant onboarding materials.
- Understand and exceeding the expectations of residents, prospective residents, clients, and vendors.
- Demonstrate professionalism, diplomacy, and tactfulness to generate a positive company image.
- Other duties as required.

**Qualifications**
- 1-3 years previous sales experience required
- High school diploma (or equivalent) required; Bachelor’s degree in Business Administration and/or Property Management preferred
- Valid Class G driver’s license and access to own vehicle required
- Excellent verbal and written communication skills required; bilingualism (French & English) considered an asset
- Ability to work a non-traditional schedule (Monday-Friday, 10:00 am - 6:00 pm), which may include occasional evenings and weekends
- Ability to demonstrate professionalism, diplomacy, and tactfulness to generate a positive company image
- Prior experience in Property Management and RTA considered an asset
- Experience with Yardi and other CRM systems considered an asset

The above statements reflect the general details considered necessary to describe functions of the job and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Colonnade BridgePort provides a dynamic work environment and offers a competitive salary and benefit package, including Summer Hours, social events, etc.

We thank all interested applicants, however, only those under consideration will be contacted.

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