Residential Property Manager

7 months ago

Ottawa, Canada The Taggart Group of Companies Full time

Job Title: Residential Property Manager

Reports to: Director of Operations

Company: Taggart Realty Management

Location: 225 Metcalfe Street, Ottawa, Ontario

Taggart Realty Management

Part of the Taggart Group of Companies, Taggart Realty Management focuses on acquiring, developing and managing residential, office and commercial property. Taggart Realty Management has a consistently large number of new projects being developed at one time, each at varying stages of the construction process. The projects are focused in the Ottawa and Kingston marketplaces.

Work Description

The Residential Property Manager is responsible for overseeing the overall management of the residential properties in our portfolio, including high-rise buildings as well as newly built high-rise apartment buildings, by following a consistent approach as used by the property management team.

Major Responsibilities:

- Oversee daily, weekly, monthly and annual cycle of property management for existing buildings and new construction buildings
- Preparation and administration of annual operating budgets, assist with capital budgets for each property, and preparation of monthly and quarterly reports.
- Collection of tenant rents as required.
- Propose and administer any Landlord and Tenant board issues including issuing notices and attending hearings.
- Co-ordination of property maintenance and building maintenance, observing all budget allocations.
- Maintain familiarity and activities of each property and its impact on tenants.
- Work with suppliers and staff to ensure that all required services are being performed.
- Optimize properties value and return on investment by ensuring effective expense control and operating costs by maximizing in-house staff.
- Ensure compliance with any and all applicable government regulations.
- Provide direction for staff in meeting established property standards.
- Visit all buildings on a weekly basis to ensure a high level of tenant satisfaction and confirm that esthetic and safety standards, and building quality are maintained.
- Perform monthly common area inspections creating a task list for the cleaner, superintendent and Property Manager.
- Manage, direct and motivate Building Superintendents, Administration and Maintenance Staff.
- Ensure maximum level of customer service to residents is provided, responding to and addressing resident complaints and concerns.
- Handling of emergency situations.
- Review of payables to ensure accuracy and completeness and approve within authority level.
- Assist with leasing and marketing efforts, as required for minimizing unit vacancy by proposing rental, vacancy, and rental incentives.
- All other duties as required.

Statement of Qualifications:
Knowledge, Skills and Abilities:

- A minimum of five years experience as a property manager, with experience in high rise apartment building management.
- A minimum of two years experience in a management/leadership role, guiding and leading employees and contractors.
- Working knowledge of commercial, office and condo property management operations and processes.
- Must know and understand the terms and conditions of residential leases as well as have working knowledge of the Ontario Residential Tenancies Act.
- Completion of a post-secondary program with an emphasis in Property Management, or related field.
- Experience preparing and administering annual operating budgets and preparing monthly and quarterly reports through full budget/fiscal cycle.
- Excellent interpersonal and communication skills. The ability to actively listen and resolve conflict and foster understanding is essential in this role.
- Well-developed computer skills using Microsoft Suite.
- Self-motivated, adaptable and decisive with a hands-on approach.
- Experience in Yardi would be an asset.
- Fluency in both official languages would be considered an asset.

Work Environment:

- This role may require overtime, and hours of work can fluctuate.
- Available to troubleshoot in emergency situations all hours of the week.
- Schedule changes and open availability are required to suit the needs of the tenants and the property.
- Providing service to several people or departments, working under many simultaneous deadlines.
- Willingness to be mobile as the role requires work to be performed primarily in the office but also on-site.

Application

Accommodation
The Taggart Group of Companies is an equal opportunity employer. All qualified applicants are considered without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, gender, sexual orientation, age, marital status, physical or mental handicap, or financial ability.

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