Operations Support Analyst

2 months ago


Montréal, Canada CSA Group Full time

Employment Status:
Regular

Time Type:
Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:
The chosen person will be responsible for supporting certifiers, technicians, inspectors and local or regional operations in the delivery and follow-up of reports and files relating to certification. This while respecting defined quality and delivery criteria. The clientele served by the Montreal operations is located mainly in Quebec, the northeastern United States, Europe and Asia.

Non-technical delivery or Primary Service Delivery Person for customer billable projects supporting in a billable role the project owner, Certifier, Lab Technician and/or Inspector in ensure on-time customer delivery with the best possible turn-around time and the highest quality.

REQUIRED QUALIFICATIONS:
- High school diploma in secretarial or business-related field- (3) to five (5) years of business and operations experience- Good customer service and support skills.- Knowledge of and ease in using computer tools and software such as the Microsoft suite and other similar software.- Ability to manage multiple tasks and projects in parallel.- French and English bilingualism, oral and written- Easy to communicate and work in a team.- Autonomy and good sense of organization.

La personne choisie aura la responsabilité de supporter les certificateurs, les techniciens, les inspecteurs et les opérations locales ou régionales dans la livraison et le suivi des rapports et dossiers relatifs à la certification. Ceci en respectant des critères de qualité et de livraisons définis. La clientèle servie par les opérations montréalaises se situe principalement au Québec, dans le nord-est des États-Unis, en Europe et en Asie.

QUALIFICATIONS REQUISES:
- Diplôme d’études secondaires en secrétariat ou domaine associé aux affaires.- (3) à cinq (5) années d’expérience dans le domaine des affaires et des opérations.- Bonnes aptitudes de service et support à la clientèle.- Connaissance et facilité à utiliser les outils informatiques et les logiciels tels que la suite Microsoft et autres logiciels similaires.- Capacité de gérer plusieurs tâches et projets en parallèle.- Bilinguisme français et anglais, oral et écrit- Facilité à communiquer et à travailler en équipe.- Autonomie et bon sens de l’organisation.
- CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at _
- if you require accommodation in the interview process._



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