Operations and Support Analyst

2 weeks ago


Montréal, Canada Soho Square Solutions Full time

We develop and maintain software solutions for major financial markets in the Americas, Asia and Europe.

Our solutions must be competitive to develop or consolidate our market share, launch new products and seize opportunities.

**What will be your day-to-day?**

The responsibilities of the operation and support analyst include, but are not limited to, the following:

- Monitor processes and infrastructure
- Resolution, tracking and documentation of incidents and requests
- Communicate with users and other teams
- Participate in Change Management / Release Management (CMRM) processes
- Contribute to development projects within an agile team
- Execute quality, non-regression and post-deployment tests
- Conduct data analysis for our users or for improvement purposes

**Profile**

**Profile**:

- Experience in a support role and operations in a complex information systems environment
- University degree in computer science or relevant field
- Experience in a financial environment considered a plus

**Skills**:

- Ability to work with complex information systems
- Ability to structure, document and share knowledge
- Written and oral autonomy in English
- Familiarity with monitoring and job scheduling concepts
- Familiarity with incident resolution and request handling
- Familiarity with ITIL framework considered a plus
- Basic financial / capital market knowledge considered a plus

**Aptitudes**:

- Organized
- Methodical
- Analytical
- Communication skills
- Teamwork

**Technologies**:

- SQL - SQL Server, Oracle, PostgreSQL
- Linux, Windows, Azure, Hadoop
- Support / Ticketing tool
- Scripting languages (Bash, Python, Powershell, etc.)
- Autosys or other job scheduling tools
- Development and deployment toolchains (GIT, Jenkins, XL-Deploy, etc.)
- Various programming languages

**Job Type**: Fixed term contract

Pay: $15.91-$40.00 per hour

Ability to commute/relocate:

- Montreal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Support / Ticketing tool: 3 years (preferred)
- SQL: 3 years (preferred)
- Linux/ Unix: 3 years (preferred)
- Scripting languages: 3 years (preferred)



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