Operations Analyst

5 days ago

Montréal, Canada Genetec Full time

**Your team’s dynamic**:
**Ready to be part of a dynamic team? Learn how you’ll work with others to achieve the groups objectives and how you’ll be supported in this role.**

Genetec is currently seeking an Operations Analyst for its Customer Experience (CX) organization. We are looking for a dynamic, responsive person, able to work well in a fast-paced, lively environment.

The Operations Analyst reports to the Operations Automation Specialist.

**A day in the life of an Operations Analyst**:
**Want to get a sense of what you’ll be handling on a daily basis? Here’s a brief overview of some of your key tasks.**

This position requires great attention to detail, the ability to effectively capture and centralize requirements from multiple stakeholders and the capability to translate needs into business process diagrams and functional specifications across multiple mandates. Recognizing the need for change will be key to ensure alignment with our customers’ priorities and CX business needs. All proposed changes should factor in the ideal customer experience we want to offer.
- Create and maintain documentation related to our tools and processes
- This includes taking ownership of functional analysis and business process mapping initiatives for change requests submitted to or by the CX organization
- Report on key project factors impacting our CX org and collaborate with the Operations Automation Specialist on Analyzing and summarizing these findings for management
- Actively participate and lead requirements gathering workshops to identify the various business needs and necessary automation initiatives in the scope of projects or periodic reviews
- Understand Genetec’s overall business, including products, services, functions, and operations leveraged by the various CX departments to propose optimized best practices and new tools
- Continuously keep our stakeholders informed of the progress of our delivery roadmap while and discuss reviewing and prioritizing solutions or necessary workarounds with the Operations Automation Specialist
- Lead projects with the Operations Automation Specialist, from requirements gathering to the testing and deployment of solutions while ensuring mínimal disruptions to our operations and compliance with our customer data protection policies
- Collaborate with the Operations Automation Specialist in building business cases related to new tools
- This includes researching 3rd party solutions, working with external providers throughout the entire purchasing process and becoming the main point of contact with the vendor post-deployment

**More about you**:
**Want to know if you’re a great fit for this job? Here are some job skills that can be advantageous for this role. If you don’t meet the full criteria, but feel this role is right for you, please apply**
- 3 to 5 years of relevant experience in business or functional analysis with capabilities in defining and understanding functional solutions and process modeling
- Fluent in English verbal and written communication skills
- Conversational in French verbal and written communication skills (fluent in French would be an asset)
- Ability to analyze results, identify underlying trends and define recommendations for improvements
- Ability to set clear expectations with stakeholders and negotiate on the requirements and timeline when needed
- Good modeling, analytical, conceptual and communication skills
- Proven abilities to take initiative and be innovative
- Be able to work in a team environment as well as independently

**Technical requirements**:

- Advanced knowledge of Microsoft suite (Word, Excel, PowerPoint & Visio)
- Knowledge of business process mapping methodologies (BPMN, ArchiMate and UML modeling languages an asset) and best practices using Enterprise Architect, Archi or related tools
- Knowledge of task & project planning tools / methodologies (e.g., Trello, Jira, Kanban methodology)
- Knowledge of Microsoft Dynamics 365 (Customer Service, Project Operations, F&O, etc.) an asset

**Let’s talk perks**:

- Attractive compensation package
- Training Tuition Reimbursement Program
- Subsidized meals in our amazing Bistro (Les Cordons Bleus)
- Work-life balance with a flexible working schedule
- Free, unlimited coffee
- Private, free parking for all employees
- Onsite fitness facility with personal trainer

Still not sure if you check every box, but think it’s worth a shot? We love that enthusiasm

Would you like to know what it looks like to work at Genetec? Click on the following link to find out for yourself Genetec Culture

  • Financial Analyst, Operations

    2 weeks ago

    Montréal, Canada Blinds To Go Full time

    Financial Analyst, Operations & Manufacturing - **Manufacturing Financial Analyst is a member of the manufacturing team directly responsible for helping the Company to achieve its financial objectives in the manufacturing operation. He/she must be a well-rounded, hands-on financial analyst with a strong desire to develop an understanding of business...

  • Associate Operations Analyst

    2 weeks ago

    Montréal, Canada ALDO Group Full time

    **Job Title**: Associate Operations Analyst **Department**: Looking to unbox your full potential? **Find YOUR Fit** at the ALDO GROUP. **FIND YOUR FIT** - Recognition programs to showcase your talent! - Tools to support and help them to reach their Career Goals. (Training Offers, Scholarship Programs, LinkedIn Learning and more). - To be part of a company...

  • Analyst Operations

    2 weeks ago

    Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: Analyst, Financial Market Operations, Institutional Settlement - You are interested or have expertise in financial market operations? - You would like to contribute to the growth of our financial market sector? - You are looking for a...

  • Operations analyst

    6 days ago

    Montréal, Canada Strathmore Facilities Management Inc Full time

    Operations analystPosition: Operations analystIndustry: Landscape and Snow ManagementLocation: Montreal, QCType: Full-TimeAbout us: Strathmore is a leading provider of snow removal and commercial landscaping services in Canada. We have been delivering exceptional services for over 60 years to various clients, including businesses, universities, government...

  • HR Operational Risk Analyst

    7 days ago

    Montréal, Canada Panacea Direct Inc Full time

    **Business Overview**: - Within the H/R Operational Permanent Control (OPC) team, the Operational Risk Analyst works extensively with all client teams to develop enhance and monitor the H/R control framework. - The H/R Operational Risk Analyst will coordinate the deployment, promotes the continuous improvement of H/R controls and monitors their execution. -...

  • Operations Analyst/analyste Des Opérations

    2 weeks ago

    Montréal, Canada Candorvision (div. of Candorpharm Inc.) Full time

    **Title**: Operations Analyst **Type**: Permanent, full-time **Reporting to**: Manager, Operations & Reporting **Work location**: Hybrid (Office in Westmount, Quebec, 8-minute walk from Vendôme Metro) JOIN THE CANDORVISION TEAM! At Candorvision (division of Candorpharm Inc.), we provide products with cutting edge technology to health professionals...

  • Junior Operations Analyst

    1 week ago

    Montréal, Canada FlightHub Full time

    UNCAGE YOUR** **AMBITION **as a **Junior Operations Analyst** We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic...

  • Analyst Operations

    2 weeks ago

    Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: You want to join a dynamic team at National Bank?- - You are motivated to deliver a superior client experience?- - You want to learn more about the Operations sector?- - You want to contribute to the sector's transformation?The...

  • Operation Analyst

    4 weeks ago

    montréal, Canada Infotree Global Solutions Full time

    Title – Operations Analyst (Application production support) Level 4Location – Montreal, QCDuration – 12 months Responsibilities: Level 1 and 2 SupportActive monitoring of production activitiesPerform remediation steps when requiredInterface with external IT communities to resolve incidentsWork with development community for Level 3 incident...

  • Operation Analyst

    4 weeks ago

    montréal, Canada Infotree Global Solutions Full time

    Title – Operations Analyst (Application production support) Level 4Location – Montreal, QCDuration – 12 months Responsibilities: Level 1 and 2 SupportActive monitoring of production activitiesPerform remediation steps when requiredInterface with external IT communities to resolve incidentsWork with development community for Level 3 incident...

  • Operation Analyst

    4 weeks ago

    montréal, Canada Infotree Global Solutions Full time

    Title – Operations Analyst (Application production support) Level 4Location – Montreal, QCDuration – 12 months Responsibilities: Level 1 and 2 SupportActive monitoring of production activitiesPerform remediation steps when requiredInterface with external IT communities to resolve incidentsWork with development community for Level 3 incident...

  • Cyber Security Operations Analyst

    2 weeks ago

    Montréal, Canada Fairstone Full time

    **Internal job title: Sr Analyst, Cyber Security Operations**_ We are looking for a talented individual to act as a Cyber Security Operations analyst. We are looking for driven and motivated IT professional who is looking for an opportunity to be part of a growing and exciting team in a challenging and evolving environment. Cyber Security Operations...

  • Sales Operations and Delivery Analyst

    2 weeks ago

    Montréal, Canada Createch Full time

    Company Description As a Canadian leader in business transformation, Createch's mission is to significantly improve the profitability of our clients by optimizing their processes and implementing world-class software packages. Createch offers consulting services from improving operational performance to implementing enterprise management software...

  • Dealer Operations Analyst

    2 weeks ago

    Montréal, Canada Honda Canada Full time

    Job Description: Reporting to the Honda Dealer Operations Zone Manager, this Dealer Operations Analyst is a developmental position to evaluate the individual suitability to become a Field associate. The incumbent is responsible for all operational matters of Group 1* Honda Dealer Business in order to strengthen and support the brand while ensuring...

  • Analyste Aux Opérations

    2 weeks ago

    Montréal, Canada Fleurco Inc Full time

    **Analyste aux opérations** Êtes-vous orienté vers l'apprentissage avec des qualité de leader et de rassembleur ? Vous considérez-vous comme étant analytique et possédant de solides capacités de résolution de problèmes ? Si vous avez répondu « oui » aux deux questions, continuez à lire ! **Fleurco** se spécialise dans la conception, la...

  • Investments Operations Analyst

    3 weeks ago

    Montréal, Canada National Bank of Canada Full time

    **Operation**al**Analyst** - Investment Operations** A career as an operational analyst in the great team of Investment Operations at National Bank means acting as an expert in handling our clients' requests. It is through your mastery of our processes and tools, your curiosity, your diligence, and your efficiency in processing daily operational activities...

  • Revenue Operations Analyst

    5 days ago

    Montréal, Canada FlexPay Full time

    **Who We Are** FlexPay is the first to market and global leader in failed payment recovery. Our outstanding success is built upon a solid foundation of exceptional culture, adherence to our values, and an innovative AI-driven approach to solving this trillion-dollar problem. Our leading Payment Authorization Management solution helps subscription businesses...

  • Analyste, Opérations Platform Operations Analyst

    2 weeks ago

    Montréal, Canada Innocap Full time

    (The English posting follows the French version)_ **ANALYSTE, OPÉRATIONS** **À PROPOS D’INNOCAP** Innocap est la combinaison de deux des entreprises les plus respectées du secteur financier des comptes gérés: Innocap + HedgeMark. Depuis 1996, Innocap fournit aux investisseurs institutionnels un modèle supérieur afin de structurer, analyser et...

  • Analyst Operations

    4 weeks ago

    Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec** **Employee Status**:Regular** **Schedule**:Full-time** - You want to join a dynamic team at National Bank? - You are motivated to deliver a superior client experience? - You want to learn more about the Operations sector? - You want to contribute to the sector's transformation? The Operations sector plays a central...

  • Analyst Operations

    2 weeks ago

    Montréal, Canada National Bank of Canada Full time

    **Primary Locations**: **Montreal, Quebec** **Employee Status**: **Regular** **Schedule**: **Full-time** - You want to join a dynamic team at National Bank? - You are motivated to deliver a superior client experience? - You want to learn more about the Operations sector? - You want to contribute to the sector's transformation? - The Operations sector plays...