Operations Analyst
7 months ago
**Your team’s dynamic**:
**Ready to be part of a dynamic team? Learn how you’ll work with others to achieve the groups objectives and how you’ll be supported in this role.**
Genetec is currently seeking an Operations Analyst for its Customer Experience (CX) organization. We are looking for a dynamic, responsive person, able to work well in a fast-paced, lively environment.
The Operations Analyst reports to the Operations Automation Specialist.
**A day in the life of an Operations Analyst**:
**Want to get a sense of what you’ll be handling on a daily basis? Here’s a brief overview of some of your key tasks.**
This position requires great attention to detail, the ability to effectively capture and centralize requirements from multiple stakeholders and the capability to translate needs into business process diagrams and functional specifications across multiple mandates. Recognizing the need for change will be key to ensure alignment with our customers’ priorities and CX business needs. All proposed changes should factor in the ideal customer experience we want to offer.
- Create and maintain documentation related to our tools and processes
- This includes taking ownership of functional analysis and business process mapping initiatives for change requests submitted to or by the CX organization
- Report on key project factors impacting our CX org and collaborate with the Operations Automation Specialist on Analyzing and summarizing these findings for management
- Actively participate and lead requirements gathering workshops to identify the various business needs and necessary automation initiatives in the scope of projects or periodic reviews
- Understand Genetec’s overall business, including products, services, functions, and operations leveraged by the various CX departments to propose optimized best practices and new tools
- Continuously keep our stakeholders informed of the progress of our delivery roadmap while and discuss reviewing and prioritizing solutions or necessary workarounds with the Operations Automation Specialist
- Lead projects with the Operations Automation Specialist, from requirements gathering to the testing and deployment of solutions while ensuring mínimal disruptions to our operations and compliance with our customer data protection policies
- Collaborate with the Operations Automation Specialist in building business cases related to new tools
- This includes researching 3rd party solutions, working with external providers throughout the entire purchasing process and becoming the main point of contact with the vendor post-deployment
**More about you**:
**Want to know if you’re a great fit for this job? Here are some job skills that can be advantageous for this role. If you don’t meet the full criteria, but feel this role is right for you, please apply**
- 3 to 5 years of relevant experience in business or functional analysis with capabilities in defining and understanding functional solutions and process modeling
- Fluent in English verbal and written communication skills
- Conversational in French verbal and written communication skills (fluent in French would be an asset)
- Ability to analyze results, identify underlying trends and define recommendations for improvements
- Ability to set clear expectations with stakeholders and negotiate on the requirements and timeline when needed
- Good modeling, analytical, conceptual and communication skills
- Proven abilities to take initiative and be innovative
- Be able to work in a team environment as well as independently
**Technical requirements**:
- Advanced knowledge of Microsoft suite (Word, Excel, PowerPoint & Visio)
- Knowledge of business process mapping methodologies (BPMN, ArchiMate and UML modeling languages an asset) and best practices using Enterprise Architect, Archi or related tools
- Knowledge of task & project planning tools / methodologies (e.g., Trello, Jira, Kanban methodology)
- Knowledge of Microsoft Dynamics 365 (Customer Service, Project Operations, F&O, etc.) an asset
**Let’s talk perks**:
- Attractive compensation package
- Training Tuition Reimbursement Program
- Subsidized meals in our amazing Bistro (Les Cordons Bleus)
- Work-life balance with a flexible working schedule
- Free, unlimited coffee
- Private, free parking for all employees
- Onsite fitness facility with personal trainer
Still not sure if you check every box, but think it’s worth a shot? We love that enthusiasm
Would you like to know what it looks like to work at Genetec? Click on the following link to find out for yourself Genetec Culture
-
Financial Analyst, Operations
9 months ago
Montréal, Canada Blinds To Go Full timeFinancial Analyst, Operations & Manufacturing - **Manufacturing Financial Analyst is a member of the manufacturing team directly responsible for helping the Company to achieve its financial objectives in the manufacturing operation. He/she must be a well-rounded, hands-on financial analyst with a strong desire to develop an understanding of business...
-
Commercial Operations Analyst
3 days ago
Montréal, Canada OneOcean Full timeThe commercial team is currently looking for a highly motivated **Commercial Operations Analyst** to join his Montreal team. The Commercial Operations Analyst will be working on the business side of the commercial organization, supporting the commercial operations, sales reporting and analytics function. **Here’s what your day-to-day in this role will...
-
Commercial Operations Analyst
2 days ago
Montréal, Canada OneOcean Full timeThe commercial team is currently looking for a highly motivated **Commercial Operations Analyst** to join his Montreal team. The Commercial Operations Analyst will be working on the business side of the commercial organization, supporting the commercial operations, sales reporting and analytics function. **Here's what your day-to-day in this role will look...
-
Operations Analyst
9 months ago
Montréal, Canada Strathmore Facilities Management Inc Full timeThe Operations Analyst role is responsible for analyzing business operations and implementing process improvements in collaboration with cross-functional teams. They leverage technology, strong communication skills, documentation abilities, and reporting expertise to drive positive changes in the operations of a business. Additionally, they provide support...
-
Operations Analyst
7 months ago
Montréal, Canada Intelcom Full timeRide the next mile with us! - Job Overview: Key Responsibilities: - Analyze current business performance and identify areas for improvement. - Coordinate with the continuous improvement team to develop and implement strategies to optimize operational efficiency. - Conduct data analysis and make recommendations to improve productivity and profitability. -...
-
Analyst Custody Operations
1 week ago
Montréal, Canada National Bank of Canada Full time**Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: - You want to contribute to the profitability of the Financial Markets - You want to contribute to the transformation of Operations - You are looking for a challenging job A career in the Custody Operations team at National Bank is an...
-
Analyste Aux Opérations
1 week ago
Montréal, Canada Fleurco Inc Full time**Analyste aux opérations** Êtes-vous orienté vers l'apprentissage avec des qualité de leader et de rassembleur ? Vous considérez-vous comme étant analytique et possédant de solides capacités de résolution de problèmes ? Si vous avez répondu « oui » aux deux questions, continuez à lire ! **Fleurco** se spécialise dans la conception, la...
-
Analyst Operations
3 days ago
Montréal, Canada National Bank of Canada Full time**Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: Analyst, Segregation & Buy-ins T2S33 - Are you known for your analytical skills, drive and curiosity? - Do you take an interest in trading, securities and financial markets? - Can you handle stress and manage priorities? - Can you lead...
-
Operations Analyst
7 months ago
Montréal, Canada FlightHub Full time**UNCAGE YOUR** **AMBITION **as an Operations Analyst**: We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may...
-
Operation Analyst
7 months ago
Montréal, Canada Excelgens Full time**Title: Operations Analyst I** **Work Location**:2001 Robert-Bourrassa Montréal QC H3A 2A6** **Work Required: Hybrid** **JOB DESCRIPTION** **Responsibilities**: - Provide Payment Services and Level 1 Sanctions coverage between 5 AM - 3 PM. (mid-shift) - Transaction processing in one or more of the company’s internal operations to support domestic...
-
Hr Operational Risk Analyst
1 month ago
Montréal, QC, Canada US Tech Solutions Full timeDuration: 6 months contract Within the H/R Operational Permanent Control (OPC) team, the Operational Risk Analyst works extensively with all clients teams to develop enhance and monitor the H/R control framework. The H/R Operational Risk Analyst will coordinate the deployment, promotes the continuous improvement of H/R controls and monitors their...
-
Analyst Operations
7 days ago
Montréal, Canada National Bank of Canada Full time**Primary Locations**:Montreal, Quebec** **Employee Status**:Regular** **Schedule**:Full-time** - You want to join a dynamic team at National Bank? - You are motivated to deliver a superior client experience? - You want to learn more about the Operations sector? - You want to contribute to the sector's transformation? The Operations sector plays a central...
-
Analyst Operations
2 weeks ago
Montréal, Canada National Bank of Canada Full time**Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Temporary**: **Timeframe**:12 months**: **Schedule**:Full-time**: - You want to join a dynamic team at National Bank? - You are motivated to deliver a superior client experience? - You want to learn more about the Operations sector? - You want to contribute to the...
-
Operations Business Analyst
7 months ago
Montréal, Canada Intelcom Full timeRide the next mile with us! - Intelcom is looking for a Customer Facing technologies Business Analyst to support the Operations team with new and ongoing projects and products built for Intelcom’s customer and driver. This role will report to the Director of Operational & Technology Platforms. The role of the Business Analyst in Customer Facing...
-
Salesforce Data Operations Analyst
1 week ago
Montréal, Canada Kumon North America, Inc. Full timeKumon North America is looking for an experienced Salesforce Data Operations Analyst with strong technical and data management skills who displays a good understanding of data structure and its relation to business requirement/processes. This individual should have a strong track record of executing requests focused on the importing, exporting, cleaning,...
-
Operations and Treasury Analyst
6 days ago
Montréal, Canada Casgrain & Company Limited Full time_Specialized in fixed income securities, Casgrain & Company Limited is the largest Canadian non-bank-owned investment dealer. Casgrain, founded in 1947, operates in the North American financial markets._ - Casgrain & Company Limited is an equal opportunity employer. We are committed to attracting, hiring, and retaining talented and motivated...
-
Revenue Operations Analyst
1 month ago
Montréal, QC, Canada Lightspeed Full timeHi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! Lightspeed is looking for a full-time Revenue Operations Analyst for our Global Revenue Insights Team in RevOps. The Revenue Operations team is core to the success of our go-to-market functions (Sales,...
-
Operations Analyst
6 months ago
Montréal, Canada Richter Full time**Richter Montreal Office** **Overview** Richter is a Business | Family Office that provides strategic advice on business matters and on families’ financial and personal objectives across generations. With close to 100 years of experience advising at the intersection of family and business, Richter has developed an integrated approach to help business...
-
Analyst Operations
7 days ago
Montréal, Canada National Bank of Canada Full time**Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: As an analyst on the National Bank Operations team, you’ll contribute to delivering a superior client experience by supporting colleagues, partners and/or clients with our products, systems, and processes. Are you passionate about...
-
Analyst Operations
3 days ago
Montréal, Canada National Bank of Canada Full time**Primary Locations**:Montreal, Quebec**: **Attendance**:Remote**: **Employee Status**:Regular**: **Schedule**:Full-time**: As an analyst on the National Bank Operations team, you’ll contribute to delivering a superior client experience by supporting colleagues, partners and/or clients with our products, systems, and processes. Are you passionate about...