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IT Helpdesk Support Analyst

4 months ago

Montréal, Canada BFL CANADA Full time

**We offer more than a job, we offer a career**
- We support our employees to shape their career by encouraging continuing education and investing in training and development.
- We put our employees at the centre of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
- We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
- We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
- We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
- We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

**WHO WE ARE**
Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free rein to demonstrate their creativity, leadership and entrepreneurial skills since we believe in each one of them. BFL CANADA is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.
**BFL CANADA is looking for an IT Helpdesk Support Analyst **for its Montreal Office**
**YOUR DAY AS IT HELPDESK SUPPORT ANALYST**
- Responsible for opening, monitoring, escalating, resolving, closing, and following up on all calls in a timely manner.
- Provide ongoing troubleshooting assistance to all staff members in regards to training and support of firm hardware and software.
- Updating of the Technical Support database and providing reports as requested.
- Escalate calls in a timely manner to second or third level support and follow up on calls.
- Provide input to help develop and implement Technical Support standards, policies and procedures as well as providing experimentation with and feedback on new software.

**OUR IDEAL CANDIDATE**
- 2+ years of experience in information technology.
- College certificate in PC support, or equivalent work experience.
- Strong team player with excellent communication and interpersonal skills.
- Advanced knowledge of Microsoft Office 2010 or 2016 (Word, PowerPoint, Excel, and Outlook).
- Working knowledge of Windows 7 and Windows 10 (an asset).
- Ability to effectively prioritize workload, demonstrate good judgment, and able to work under pressure.
- Ability to problem solve and trouble shoot.
- Bilingual, English and French, written and spoken.

**More about us**
Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.
Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.
Visit our website to learn more about us: bflcanada.ca/
Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.