Receptionist/clerk (Housing) - Bilingual

6 months ago

Hamilton, Canada City of Hamilton Full time

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 21047

Receptionist/Clerk (Housing) - Bilingual
City Housing Hamilton

NUMBER OF VACANCIES: 1 Full-Time Temporary

UNION/NON-UNION: CUPE Local 5167 Inside

HOURS Of WORK: 35.00 per week
- GRADE: F
- SALARY/HOUR: $29.085 - $31.614 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Temporary, 12 Months

Job Description ID #: A7137

**SUMMARY OF DUTIES**

Reporting Manager, Tenant Administration. Receives and redirects telephone calls and visitors to appropriate departments in an efficient manner and handles all incoming and outgoing mail for the Housing Authority.

**GENERAL DUTIES**

Provides reception services to the Housing Division by:

- answering all incoming telephone calls,
- answering general enquiries,
- redirecting calls to other staff as appropriate,
- taking messages and forwarding to appropriate staff on a timely basis,
- receiving and announcing visitors,
- data entry
- filing

Processes incoming mail by opening, sorting and distributing.

Processes outgoing mail by preparing forms for Priority Post, EMS courier, FedEx and Purolator.

Replenishes postal meter with correct dollar amount when necessary. Contacts vendors for repairs and purchases of postage meter supplies and maintenance. Reviews invoices and forwards to accounts payable for payment.

Maintains inventory of office supplies and orders and replenishes as needed. Maintains log of repairs and other issues on various office equipment.

Maintains office filing system such as confidential client and correspondence files.

Processes purchase of office equipment supplies such as toner for both printer and fax machine.

Posts notices on bulletin board.

Schedules meeting rooms for staff as required.

Balances petty cash.

Performs other duties as assigned which are directly related to the major responsibilities of the job.

Works in accordance with the provision of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

**QUALIFICATIONS**

1. Previous office experience related to duties listed above normally acquired through a combination of education and related work experience.

2. Demonstrated experience and ability to answer switchboard and redirect calls as necessary in an efficient and courteous manner.

3. Demonstrated experience in a computerized environment. Must have excellent computer skills with intermediate knowledge of Microsoft Office XP (Word, Excel, Outlook)

4. Demonstrated ability and experience in word processing correspondence and documents.

5. Effective interpersonal and communication skills to relate well to both peers and the public.

6. Must be fluent in English and French, both written and verbal.

**NOTE 1**:
As a condition of employment, the successful applicant(s) will be required to obtain a Criminal Records & Judicial Matters Check, at their own expense, prior to beginning work in this position.

Disclaimer:
**Terms**:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.

The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.

The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.

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