Bilingual Customer Service Representative

6 months ago


Hamilton, Canada AnswerPlus Inc Full time

At AnswerPlus, we are proud to say we’ve been in the answering service business for 60 years With 4 locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of calls within 20 seconds or less.
- As a **Bilingual Customer Service Receptionist (CSR)**, you have the privilege and opportunity to provide comfort and help in times of need. Bilingual CSR's answer** inbound calls** and act as the** first point of contact for a wide range of situations.** It could be processing a donation, providing comfort to someone stuck in an elevator, providing relief to someone experiencing pain, or aiding people in emergencies such as fires, floods, or power loss. To us, our clients, and our customers, a CSR is an "invisible hero"
- As a fulltime CSR we require **open availability between 6 am and 12 am Monday to Sunday** to work scheduled 30-40 hours per week. CSR's will be scheduled to work a minimum of two weekends per month.
- We've created an award-winning culture that is backed by three generations and a true "work family" environment. Our employee average tenure is 9 years which also highlights how we support both personal and professional growth.
Celebrations and Company Events
- Coaching and Mentoring
- Dental, health, and EAP Benefits
- Paid Breaks
- Social Responsibility Initiatives
- Paid Training

Role and Responsibilities:

Provide thoughtful and professional customer support
- Accurately collect details in an organized and timely manner
- Take messages, enter orders, process and dispatch service calls
- Maintain a commitment to continuously improve the quality, efficiency, and effectiveness of service

Qualifications and Skills:

- **This position requires individuals who are fluently bilingual in English and French and both written and verbally.**
- Technically savvy and proficient keyboard skills (ie: 50+ WPM)
- Capable of utilizing Microsoft Office Suite, Microsoft Teams, Zoom and Go To Meeting
- Strong communication skills - interpersonal, listening, verbal, and written
- Ability to smile through the phone and connect with callers positively
- Ability to multitask and prioritize tasks
- Empathetic
- Goal-oriented
- Team player

Work from Home Requirements:

Quiet, dedicated room free of background noise
- Ability to connect the computer from a router - not wireless
- Windows PC - No Apple or Chrome Books
- Operating System: Windows 10
- Full, standard-sized keyboard with Function Keys (F1-F12) and a number pad
- Two monitors
- Webcam - for training and coaching purposes
- Wired head set with microphone that connects to your cell phone or landline
- Unlimited high-speed internet
- Unlimited Canada wide long-distance calling/cellphone calling plan
- Ability to provide your own ethernet cable
- Start date: to be determined
- Training will be completed via Microsoft Teams for 1-2 weeks Monday to Friday. Applicants should be available Monday to Friday between 8am-10pm for training. Daily hours will change and are scheduled between 4-8 hours per day
- Compensation: $18.75 per hour plus $1.00 per hour performance bonus if targets are met when eligible ((after 6 months).



  • Hamilton, Canada Ministry of Public and Business Service Delivery and Procurement Full time

    **Embrace the excitement of meeting people in your community where everyday brings new faces.**: **What we offer**: ServiceOntario offers a training program that will help you be successful in the role. Join our team in Hamilton, where you will be supported to delivering fast and friendly services. **About the job**: - Learn about **the Customer Service...


  • Hamilton, Canada AnswerPlus Full time

    _**We are looking for Bilingual Full time employees !**_ At AnswerPlus, we are proud to say we’ve been in the answering service business for 60 years! With 4 locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of...


  • Hamilton, Canada AnswerPlus Inc Full time

    At AnswerPlus, we are proud to say we’ve been in the answering service business for 60 years! With 4 locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of calls within 20 seconds or less. As a **Bilingual Customer...


  • Hamilton, Canada Ministry of Public and Business Service Delivery Full time

    At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person, at kiosks and by phone. Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and...


  • Hamilton, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Hamilton, Canada*** Job Title: Customer Service Representative (Bilingual: French/English) On-Site **Job Description**: The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support...


  • Hamilton, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Hamilton, Canada*** Job Title: Customer Service Representative (Automotive) On Site **Job Description**: The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and...


  • Hamilton, Canada Handyman Connection of Hamilton, ON Full time

    **What You Will Receive** - Earn competitive pay depending on your skills, experience and availability - Work during traditional business hours - Professional small office with a friendly touch - Excellent training and support - Business casual attire atmosphere **Responsibilities** - Dedication to excellent customer service - Able to manage small business...


  • Hamilton, Canada Thos. R. Birnie & Sons Full time

    **The Opportunity** We have a an opening for a full-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers. Key job tasks include: - Receive incoming calls in...


  • Hamilton, Canada Thos. R. Birnie & Sons Full time

    **The Opportunity** We have a an opening for a full-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers. Key job tasks include: - Receive incoming calls in...


  • Hamilton, Canada Thos. R. Birnie & Sons Full time

    **Benefits**: - Competitive salary - Dental insurance - Health insurance - Training & development **The Opportunity** We have a an opening for a full-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the...


  • Hamilton, Canada Thos. R. Birnie & Sons Full time

    **Benefits**: - Competitive salary - Dental insurance - Health insurance - Training & development **The Opportunity**: Are you a people person with a passion for helping others? We’re looking for a full-time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our team,...


  • Hamilton, Canada CDC Hamilton Full time

    Job Overview: **Duties**: - Provide information about products and services - Process orders, returns, and exchanges - Upsell products or services to customers when appropriate - Enter customer data accurately into the system - Resolve customer complaints in a professional manner - Collaborate with other team members to ensure customer...


  • Hamilton, Canada Lifemark Health Group Full time

    **Customer Service Representative** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. We are looking for to fill **two Customer Service Representative **positions at our Lifemark Physiotherapy Main East & Kenilworth...


  • Hamilton, Canada Stryker Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Hamilton, Canada Uline Full time

    **Customer Service Representative** **Pay from $28 to $32 per hour - That's up to $72,000 - $80,000 per year with bonuses!** **Toronto Branch** **3333 James Snow Parkway, Milton, ON L9T 8L1** Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers...


  • Hamilton, Canada YORK1 Full time

    Job description **Position Overview**: The Customer Service Representative (CSR) is responsible for delivering excellent customer service and supporting clients in managing waste disposal and recycling services. This role involves accurately inputting orders, handling customer inquiries, resolving issues, coordinating service requests, and ensuring customer...


  • Hamilton, Canada Fox Refrigeration & HVAC Full time

    Overview: **Responsibilities**: - Assist customers with inquiries, orders, and issue resolution - Upsell products or services to increase revenue - Perform data entry accurately and efficiently - Analyze customer interactions to improve service quality **Experience**: - Previous experience in customer service is preferred - Strong communication skills to...


  • Hamilton, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Hamilton is looking for a Customer Service Representative to join our team. As a Cashier, you will be responsible for handling customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and debit...


  • Hamilton, Canada Thos. R. Birnie & Sons Full time

    Benefits: Competitive salary Dental insurance Health insurance Training & development The Opportunity:Are you a people person with a passion for helping others? We’re looking for a part-time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our...


  • Hamilton, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Hamilton, Canada*** Job Title: Customer Service Representative OnSite (Automotive) **Job Description**: The Customer Service Representative (Automotive) interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems...