Program Support Coordinator

2 weeks ago


Sarnia, Canada DriverCheck Inc. Full time

**Position**:Program Support Coordinator

**Hours**: Monday to Friday; 8:30am - 5:00pm

**Type**:Full-Time; Fixed-Term until December 31, 2024

**Location**:Remote

**DriverCheck is growing**

We currently require a Dynamic, Smart and Results oriented individual for our **Program Support Coordinator** located in **Remotely**. We are looking for the kind of person that strives to ensure clients get the care they need; someone who takes pride in the thoroughness of their work and the strong relationships they develop with their clients and co-workers.

We are a national provider of workplace medical testing and assessments based in Ayr, Ontario. We have Occupational Health Clinics in Kitchener, Sarnia, Mississauga, Calgary, Nisku, Edmonton and Fort McMurray. Dedication to customer satisfaction, fast and accurate turnaround of test results, flexibility, persistence and accountability are of the utmost importance.

As a Program Support Coordinator, your primary responsibility will be to facilitate sales through comprehensive support to our clients, Program Consultants, and Marketing department. You will play a crucial role in managing inbound inquiries, following up with clients, and ensuring effective communication between internal stakeholders. This position offers a valuable opportunity to develop foundational skills in sales while contributing to the overall success of our organization through efficient coordination and customer engagement.

**What we offer**:

- ** FAMILY** focused culture
- Excellent Training Program
- Supportive continuous learning environment
- Competitive Wage
- Competitive Group Benefit plan

**Primary duties and responsibilities**:
Inbound Lead Management:

- Qualify leads based on established criteria and assess their fit for the company's products or services.

Product and Service Knowledge:

- Develop and maintain in-depth knowledge of the company's offerings to provide accurate and relevant information to inbound inquiries.

Customer Consultation:

- Engage in consultative conversations with potential clients to understand their needs and challenges.
- Tailor responses to address specific inquiries and showcase the value proposition.
- Clearly articulate how the company's offerings meet the needs of potential clients.

Sign up Processing:

- Assist customers in signing up making inquiries about the sign up process.
- Work closely with the Customer Support Group to ensure smooth transactions.

Issue Resolution:

- Address prospect concerns and issues promptly, providing satisfactory solutions, as they pertain to the sign up process
- Collaborate with other departments as needed

CRM Management:

- Document all customer interactions and details in the CRM system.
- Keep records up-to-date, ensuring accurate and thorough documentation of inbound inquiries.

Upselling and Cross-Selling:

- Identify opportunities for upselling or cross-selling based on customer needs and preferences.
- Introduce additional products or services that complement the customer's initial inquiry.

Collaboration with Sales Team:

- Communicate effectively with the broader sales team to share insights from inbound interactions.
- Collaborate with colleagues to ensure a consistent and positive customer experience.
- When applicable, pre-qualify large opportunities and drive the warm handoff process with other sales team members

Follow-Up:

- Conduct follow-up calls with prospects as required, to ensure prospect is moving through the sales cycle

Performance Metrics:

- Meet or exceed established performance metrics, such as CRM adherence, conversion rates, and revenue targets

Continuous Improvement:

- Proactively seek feedback and engage in continuous learning to enhance skills in handling inbound inquiries.
- Stay informed about industry trends and updates related to the company's offerings.

Ad Hoc Support:

- 20% of this role will be providing ad hoc support to sales and marketing departments as required.

**What you need to be successful in the role**:
Education & Experience
- Previous experience in a sales or customer service role, especially in a B2B context, is preferred.
- Post-secondary education is preferred.

Knowledge, Skills & Abilities
- Strong customer service mindset with a focus on understanding and meeting the needs of clients.
- Ability to actively listen to customer inquiries, understand their concerns, and respond appropriately.
- Basic understanding of sales principles and the ability to identify opportunities for upselling and cross-selling.
- Thorough knowledge of the company's products or services to provide accurate information and address customer inquiries.
- Strong problem-solving abilities to address customer issues and provide effective solutions.
- Efficient time management skills to handle multiple inbound inquiries and prioritize tasks effectively.
- Ability to adapt to different customer personalities, inquiries, and challenges.
- Collaboration skills to work effectively



  • Sarnia, Canada County of Lambton Full time

    Company Biography - Please Note: This position is not with the County of Lambton. It is with our Community Partner, Sarnia-Lambton Economic Partnership (SLEP). * **About Sarnia-Lambton Economic Partnership**: We are the lead economic development agency for Lambton County. We help the local economy grow. If you are looking for a career that allows you to...


  • Sarnia, Canada Suncor Energy Full time

    Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise. Our Sarina Refinery is looking for an...


  • Sarnia, Canada Paladin Security Full time

    Access Control Program Administrator **Site**: Imperial Oil **Position**: Access Control Program Administrator (non-union) **City**: Sarnia, Ontario **Status**: Full-Time **Hours**: Monday to Friday Day Shifts **Pay Rate**: TBD Are you interested in starting a career in a fast-paced and growing industry? As a provider of security services to clients...


  • Sarnia, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Home Support Number of Hours Bi-Weekly: 75 Work Schedule: Days, Weekends On Call: Yes - Registered Practical Nurse (RPN) Preferred_ **Job Summary**: The Program Supervisor is responsible for the supervision of the day to day delivery of safe and effective client care...


  • Sarnia, Canada Lambton College Full time

    About the Position: This is a full-time support staff Bargaining Unit position reporting to the Partnership, Strategic Initiatives and Communication Manager working 35 hours per week at an hourly rate of $30.00.The Business Development Coordinator will be accountable for the development, and facilitation of new partnerships and projects in the Research &...


  • Sarnia, Canada Occupational Health Clinics for Ontario Workers, Inc. Full time

    **THE OCCUPATIONAL HEALTH CLINICSFOR ONTARIO WORKERS INC.** The Occupational Health Clinics for Ontario Workers Inc. (OHCOW) are independent non-profit occupational health clinics providing resources for workers, employers, health providers, and organizations for the identification and prevention of occupational illness and injury. We are seeking: **Client...


  • Sarnia, Canada DXP | HSE Integrated Ltd. Full time

    The **Operations Coordinato**r is responsible for the dispatching and tracking of equipment and personnel, assigned or working at their station. This role provides support in a fast paced, high call volume office environment and will assist in completing operational and data entry tasks as necessary in a timely and accurate manner. Directly reports to:...


  • Sarnia, Canada Lambton College Full time

    About the Position: This is an Initiatives/Opportunities bargaining unit employee position. This position will start in June and end in June . Working 35 hours per week at an hourly rate of $35.06, they will be reporting to the Associate Director of Experiential Learning and Co-operative Education. The Campus to Community Coordinator will lead the...


  • Sarnia, Canada Imperial Theatre Full time

    **The Theatre Sarnia Youth Engagement Program provides live arts, education and community outreach opportunities to the children and citizens of Sarnia-Lambton. The program includes three major aspects: youth programs, school matinees, and workshops along with visiting artists providing master classes, lectures, and special community events.** * The Youth...


  • Sarnia, Canada Lambton College Full time

    **Company Biography**: Located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa Nations, for over 50 years, Lambton College has been a ground-breaking institution. Lambton College is a national leader in applied research, teaching methodologies, experiential learning opportunities and future-facing educational...


  • Sarnia, Canada Lambton College Full time

    **Company Biography**: Located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa First Nations, for over 50 years, Lambton College has been a ground-breaking institution. Lambton College is a national leader in applied research, teaching methodologies, experiential learning opportunities and future-facing...


  • Sarnia, Canada Sexual Assault Survivors' Centre Sarnia-Lambton Full time

    On behalf of a Sarnia-Lambton non-profit charitable organization, we are recruiting for the position of **Marketing and Office Coordinator**. The Marketing and Office Coordinator will report directly to the Executive Director, providing marketing, administrative and reception support for the organization. **Application must include resume, cover letter,...


  • Sarnia, Canada WSAudiology Full time

    HearCANADA is on a mission to provide Wonderful Sound for All – and we’re sharing our passion for making an impact in YOUR community! We are on the hunt for a multi-faceted Client Care Coordinator who will support the development of a new clinic in Sarnia, ON. This full-time, permanent opportunity would be a great career move for someone with strong...


  • Sarnia, Canada HearUSA Full time

    HearCANADA is on a mission to provide Wonderful Sound for All – and we’re sharing our passion for making an impact in YOUR community! We are on the hunt for a multi-faceted Client Care Coordinator who will support the development of a new clinic in Sarnia, ON . This full-time, permanent opportunity would be a great career move for someone with...


  • Sarnia, Canada Lambton BASES Full time

    The Bluewater Association for Safety, Environment and Sustainability (BASES) is a not-for-profit organization providing a home for an interactive exchange of information and services in Sarnia-Lambton related to the protection of workers, the public and the environment. BASES is supported by the members of Sarnia-Lambton Community Awareness and Emergency...


  • Sarnia, Canada Bayshore HealthCare Full time

    Job Description Clinic Client Service Coordinator – Sarnia The Clinic Client Service Coordinator for the Sarnia Clinic, under the direction of the immediate Supervisor, will be responsible for the following: Covering City Community nursing. Cover Clinic CSCs Lunch and dinner breaks. Scanning and documenting client consents. Running clinic PED...


  • Sarnia, Canada DXP | HSE Integrated Ltd. Full time

    **Operations Coordinator Wanted!** **Reporting directly to the Station Manager, the Operations Coordinator's responsibilities include**: - Understanding all operational processes and adhering to company policies and procedures - Handling emergency phone calls from clients and following the proper notification and mobilization procedures as outlined in the...


  • Sarnia, Canada The Corporation of the County of Lambton Full time

    Position Overview The Volunteer Co-ordinator develops, coordinates, and evaluates the volunteer programs and services in the Long-Term Care Division. The Volunteer Co-ordinator recruits, screens, trains, evaluates, and supports volunteers and volunteer programs. Duties and Responsibilities Volunteering Recruiting and Screening •Recruit,...

  • Emd Coordinator

    5 days ago


    Sarnia, Canada Mammoet Full time

    **SUMMARY OF THE ROLE** - ** EMD (Equipment Maintenance) Coordinator**: - Working in Sarnia, Ontario CANADA Mammoet is currently seeking a high energy and self starting individual to join our EMD team in Sarnia, Ontario. **WHAT YOU’LL BE DOING** - Responsible for ordering parts and supplies for the EMD Department. - Generate and close out EMD work...

  • Emd Coordinator

    4 days ago


    Sarnia, Canada Mammoet Full time

    SUMMARY OF THE ROLE: - **EMD (Equipment Maintenance) Coordinator**: - Working in Sarnia, Ontario CANADA Mammoet is currently seeking a high energy and self starting individual to join our EMD team in Sarnia, Ontario. WHAT YOU’LL BE DOING: - Responsible for ordering parts and supplies for the EMD Department. - Generate and close out EMD work orders -...