Account Representative

2 weeks ago

Richmond, Canada Ryerson Canada Full time

**Account Representative**

**The Ryerson difference**:
**Be a part of history. Join our team.**

Your career at Ryerson will offer meaningful work, competitive rewards and an engaging workplace. We provide extensive training, development and professional advancement, and you will find meaningful opportunities to contribute to the success of the company. Ryerson is looking for individuals who exhibit high energy, enthusiasm, a passion to challenge how we do things, and the confidence and aptitude to improve them. Our people come from diverse backgrounds, experiences, and perspectives and we believe in promoting from within, as well as providing the resources for long-term career development.

**What’s in it for you at Ryerson?**
- A career with purpose and impact
- Three weeks of vacation, paid sick days, and holiday pay
- Company pension contributions plus employer match
- Comprehensive medical, dental and vision insurance
- Health and wellness programs
- Tuition Reimbursement
- “Ryerson Gives Back” to our local communities
- Diversity and Inclusion initiatives
- Sponsorship and mentorship programs
- and more

**The Opportunity**:

- **Estimated Start Date**:_May 24, 2023_
- **Ryerson Academy Start Date**:_June 5th, 2023_
- **Please note, travel to the USA is necessary to participate in the Ryerson Academy Sales Training Program (all expenses paid by Ryerson).**_
- **Travel to the USA will take place the week of June 5th and August 14th2023.**_

In addition to thorough sales, systems and product training, upon completion of Ryerson Academy you will excel as a:

- **Proactive Problem Solver**_
- Ask the right questions, listen to our customers so that you can provide them with solutions/quotes tailored to their needs.
- Prioritize concurrent customer's demands and provide exemplary service.
- **Thoughtful Connector**_
- Further develop opportunities to strengthen customer relationships by honing into customer’s needs.
- Liaise with peer departments to provide the best possible customer experience with quick turnaround on requests, help with technical inquiries while keeping customers aware of their order.
- Find your niche in being part of the team that strengthens customer relationships by honing into customer’s needs.
- **Independent Doer**_
- Masters of multi-tasking - our representatives know how to best prioritize and execute any tasks/challenges that come their way.
- Leverage our reservoir of information to become an expert for our customers.

**Key Responsibilities**:

- Interacts daily with a large customer base on contractual and transactional business.
- Ensures all inquiries are quoted accurately and in a timely manner to meet customer needs and satisfy company objectives
- Follows up on all orders and quotations to secure repeat business
- Maximizes the opportunity to build relationships with previously assigned or new customers
- Manages full cycle customer orders from creation through delivery
- Establishes and maintains strong relationships with internal and external partners, including but not limited to account managers, product managers, inventory managers, warehouse operations and an extensive vendor network.
- Understands and effectively incorporates Ryerson’s business goals and concepts to achieve sales and profitability.

**Position Requirements**:

- Bachelor’s degree or college diploma preferred
- Prior customer experience, sales, hospitality, retail or industry experience is preferred
- Desire to learn about metals, its products and the industries Ryerson supports
- Excellent professional written, verbal and interpersonal communication skills required
- Ability to multi-task and prioritize in a rapidly changing environment
- Positive attitude, competitive, goal-oriented, driven with a passion to excel
- Flexible and solutions-oriented
- High degree of business ethics

**Job Types**: Full-time, Permanent

**Salary**: $44,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 2023-05-01
Expected start date: 2023-05-24

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