Customer Success Representative

4 weeks ago

Richmond, Canada Transoft Solutions Full time

Have a passion for software? Join a world leader and make a difference Transoft is making an enormous difference to the transportation planning and design community. With offices around the world, Transoft Solutions is an international leader in the development of innovative software for the civil/transportation engineering profession. This year the company celebrates its 32nd year and we are proud of the extent of our user footprint - over 50,000 users in 150 countries worldwide. The company’s success is a result of our amazing work culture, our innovative and highly sought-after products, and the superb customer service we deliver.

**ABOUT THE OPPORTUNITY**

We currently have an opening for a one year contract **Customer Success Representative** at our head office in Richmond, BC. The Customer Success Representative provides outstanding customer service by directing customer inquiries and providing support to the entire sales team with clerical and sales support activities.

Key Responsibilities:

- Sales Support
- Manage and maintain Database list
- Manage customer information and sales tasks activities in the CRM system
- Assist with Order Processing when needed
- Manage and maintain vendor registration procedures for state, city and county accounts
- Generate monthly renewal quotes; Follow up with customers
- Assist the accounting team with invoices and payment follow-up
- Customer Service
- Manage the corporate phone system in a professional and customer friendly manner; Maintain call management system
- Manage communication with clients; screen, qualify and forward incoming calls; Respond promptly to customer inquiries
- Provide post-sales customer service and satisfaction support

Benefits and perks:

- Flexible work arrangements and working hours
- RRSP matching
- Extended health, dental, vision benefits
- Annual performance-based variable compensation
- Outstanding achievement recognition programs
- Charitable donation matching
- Educational assistance and training opportunities
- Company and team building events (Barbeques, potlucks, holiday events, socials, ping-pong tournaments, you name it)

**ABOUT YOU**

You believe that exceptional service makes all the difference. You are exceptionally detail-oriented and a true team player You are an experienced user of Microsoft Office programs (Word, Excel and Outlook), can think on your feet, have great communications skills, and have excellent customer management skills. You are looking to start your career in Sales or Customer Service and are looking for an exciting company to join.

Experience and Qualifications:

- You have a diploma in a related field or have equivalent relevant experience.
- You have two years of B2B sales experience. Software sales and CRM system experience is an asset

Skills, Knowledge and Abilities:

- You are persistent, adaptable and able to work in a dynamic environment.
- You are proficient with Microsoft Office products.
- You are highly organized and have strong-time management skills.
- You pay attention to detail and are accurate in your work.
- You are a good communicator; you have both clear verbal and writing skills. You are comfortable reaching out to customers by phone.

**ABOUT US**

Since 1991, Transoft Solutions has developed advanced and highly specialized software solutions for aviation, civil infrastructure, transportation, and operational professionals. Our portfolio of planning, simulation, modeling, design, and road safety analysis solutions is used every day by thousands of organizations in over 150 countries worldwide. Clients include government agencies at the federal, state, county, and municipal levels, as well as major international airports and top engineering and architectural design firms. But we’re not just in the business of developing engineering software; we also believe in delivering outstanding sales and technical services.

We believe in teamwork, personal growth, superb customer service and continuous improvement. We like to celebrate our successes, our milestones, and our diversity. Transoft stands behind three building blocks for success: our Customers, our Products, and our People; and culture is a very integral part of our existence. We take every opportunity to enjoy and share the benefits of having large company ambitions and small company agility. We are engineers and developers, account managers and marketers, accountants, and administrators. Yes, we might be professional nerds, but after getting to know us, you’ll find that we are passionate, curious, generous, competitive, and friendly. We work hard together to exceed our customers’ expectations. We also believe that it is important to leave this world in a better place and we strive to give back to our communities. Transoft is a diverse group, and we all benefit from the unique ideas, experiences and talents that make-up Transoft. We know that are greatest resource is the diversity of our people

**Why Join Us?**

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