Subscription Management Specialist

7 days ago

Vancouver, Canada Motorola Solutions Full time

Company Overview
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Présentation de l'entreprise
Chez Motorola Solutions, nous croyons que tout commence par la sécurité. C'est la constante qui permet aux gens d'avancer en toute confiance. Elle peut remplir un vol ou vendre un stade. Elle peut permettre de s'occuper d'un patient ou d'obtenir son diplôme.

En tant que leader mondial de la sécurité publique et de la sécurité des entreprises, nous créons et connectons les technologies qui aident à assurer la sécurité des personnes là où elles vivent, apprennent, travaillent et se divertissent. Notre écosystème technologique intégré unifie les communications critiques, la sécurité vidéo et le contrôle d'accès, ainsi que les logiciels de centre de commande, permettant une collaboration plus puissante.

Chez Motorola Solutions, nous inaugurons une nouvelle ère en matière de sécurité publique. Apportez votre passion, votre potentiel et vos talents à une carrière qui compte.
Department Overview Envysion, a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries. Envysion's cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage. Our Finance department is seeking a Subscription Management Specialist to join our growing organization.
**Job Description**:
This role is remote and can sit anywhere across North America, but this team will work on MT time frames.

This position will be primarily responsible for ensuring the accuracy of data being captured in Salesforce and Zuora prior to Order/Data Entry processing by working closely with CSMs, Finance, and Project Team Leads, as well as managing all Sales Operations Requests, such as Renewals, Change Orders, and Bulk Order break-outs. Also assigned to this position will be Key Customer Order and Data Entry tasks related to Sales Operations. Attention to detail, following established workflows, documenting new action items, and collaborating with others to best serve our customers internally and externally, are all requirements of this role.

Audit customer orders for any conflicts, omissions, or discrepancies and resolve appropriately by working with Sales, Customer Success team, and Finance prior to entry into our database

Work with Customer Success Managers, Finance, and Project Team Leads to ensure accurate data gathering for new customer set up in business systems to ensure alignment of accounts, sites, subscriptions, and billing

Work with Customer Success Managers and Finance to support data/order entry requirements related to managing existing customer accounts. This could include updating spreadsheets in Google docs or Smartsheet, for example

Assist Order/Data Entry team in processing bulk orders, Renewals, Change Orders, and other Sales Administration tasks as needed

**Qualifications**:
Organized with proven ability to work independently, set priorities, and meet deadlines

Analytical, quick learner, with high attention to detail and problem-solving skills

Professionalism and confidentiality

Demonstrated ability to communicate effectively including the ability to provide excellent customer service with a professional demeanor in all situations

Experience with accounting software systems (Sage, Salesforce, and Zuora) is a plus

Proficient in using Excel or similar software

LI-DH
LI-Remote
Basic Requirements
Bachelor's Degree OR 1+ year(s) of order entry, support, or sales Experience
Travel Requirements Under 10%
Relocation Provided None
Position Type New Grad
Referral Payment Plan No

EEO Statement

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