Customer Experience Specialist

6 months ago

Vancouver, Canada Fresha Full time

**About**
**Fresha**

Fresha is the only subscription-free appointment booking software for beauty and wellness businesses.

Available in
** 120+ countries worldwide**, used by
**100,000+ businesses **and
** 450,000+ professionals worldwide**. Over
**800 million appointments **have been booked through Fresha to date.

Salon, barbershop and beauty professionals can use the platform to manage their entire operations with intuitive software and financial technology solutions. Fresha has zero monthly fees with optional paid features, including card payment processing.

The Fresha ecosystem gives beauty and wellness professionals everything they need to run their businesses seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, product inventory, and team management, all in one place.

Fresha also allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace.

Fresha is headquartered in London, United Kingdom, with global offices in New York City, Vancouver, Sydney, Dublin, Amsterdam, and Warsaw. The company raised $185M in venture capital funding to date from leading institutional investors

**Role Overview**

Given our exciting and progressive growth plans, we are looking for an exceptional
** Customer Experience Specialist **to come and join our global business.

Reporting directly to the
**CX Tribe Lead **and collaborating with
**Fresha clients**, you will be accountable for
**handling support tickets** and

Note that this approach may evolve
**over time**, and we may incorporate additional
**contact channels **such as
**voice/phone**,
**live chat**,
**social media**,
**WhatsApp**, and
**SMS**. If these channels are introduced, you will be responsible for managing them as well.

This is an excellent opportunity for someone looking to work in a
** fast-paced** and
**changing environment who likes to work in a close-knit cross-disciplinary team**,
**enjoys complex domains** and
**wants to make an impact**.

**Important things to know**:
We operate a 24/7 customer experience team and this role
**will require you to work weekends on a scheduled basis** - [typically one weekend day per month, we aim to provide two consecutive days off when you do work on a weekend e.g. Sunday and Monday if you work Saturday or Friday and Saturday if you work Sunday. Working hours are 08:00 - 17:00 with a one hour unpaid lunch break.

**Inclusive workforce
At Fresha, creating a culture where individuals of all backgrounds feel comfortable matters.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

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