Seniors' Entitlement Coordinator

7 months ago

Victoria, Canada Quadra Village Community Centre Full time

**Role**: Coordinate, oversee, support, and implement all aspects of the Seniors Entitlement Service (SES)

**Key Duties and Responsibilities**:

- Recruit, interview, and screen potential SES Advocates
- Provide supervision, orientation, and training of Volunteers working with SES
- Facilitate monthly advocate meetings and build a sense of team amongst Seniors Entitlement volunteers and staff
- Work collaboratively and provide mentorship and supervision to other SES volunteers
- Act as the senior practitioner in this program, able to model good practice to volunteers and take on situations that may be too complex for available SES volunteers
- Facilitate regular performance appraisals and provide constructive feedback to SES volunteers on a regular basis
- Schedule SES volunteer Advocates and backfill shifts as required
- Recommend policies and procedures as needed for SES
- Approach work utilizing best practice strategies
- Ensure the office and program environment is welcoming, suitable, respectful, clean, and safe for the operation of SES appointments
- Coach and train SES Advocates in awareness about various essential and otherwise beneficial services, programs and resources for seniors. This includes ensuring an SES volunteer handbook is available
- Coach, train, and support SES Advocates in active listening, helping conversations, collaboration, problem solving, addressing/responding to abuse, and addressing/responding to various hardships.
- System navigation (healthcare, housing, financial and legal matters) and the maintenance of the infrastructure that facilitates system navigation Seniors Entitlement advocates and clients
- Support to address elder abuse and unexpected hardships
- Seek out affordable, appropriate training opportunities for SES volunteers
- Raise SES profile, communicate with relevant professionals to network and discuss specific seniors when appropriate
- Foster a connection to key family members and/or friends, seniors supports and other assets that can help with a senior’s life success
- To respond to general inquiries regarding Quadra Village Community Centre (QVCC), and to share in the work of operating and maintaining an inclusive, functional Centre.
- To be familiar with and implement QVCC’s policies, procedures, and practices
- To ensure maintenance and tabulation of statistics and case files regarding SES activities
- To make regular written and verbal reports as required by the Executive Director
- To implement project/proposal development and funding strategies in conjunction with the Executive Director.
- To perform other related duties when required and approved by the Executive Director

**Qualifications**:              
- Commitment to anti-oppressive, decolonial, and anti-racist practice
- Ability to work with integrity and respect in a diverse, multi-cultural community centre
- Post-secondary degree or certification in a relevant discipline (e.g. Social Work, Community Services, Volunteer Management or comparable filed of study).
- Minimum 18 months experience in supervision and volunteer coordination, with the demonstrated ability to guide and motivate
- Minimum 3 years experience in advocacy, community resource/referral and seniors’ work.
- Excellent interpersonal and collaborative ability
- Criminal Record Check and Standard First Aid is required (or agreement to obtain these in a timely fashion)

**Benefits and Remuneration**:

- $24.50 per hour, with 3 weeks paid vacation
- Paid Wellness Days package
- Eligible for full Extended Health, Dental, AD&D, Life Insurance, and matching RRSP contributions
- Immediate enrollment in the Employee & Family Assistance Program
- Training & Development suitable to position

**Hours of Work**:

- 20 hours per week with some of the daytime hours scheduled each of the 3 days that SES offers regular appointments
- Ability to respond to time sensitive requests from SES volunteers and urgent matters
- Limited evenings and/or weekends are required. Typically, this is a few days of the year and revolves around overall QVCC needs and event.

**Job Types**: Part-time, Permanent

**Salary**: From $24.50 per hour

Expected hours: 20 per week

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home

Schedule:

- Day shift

Ability to Relocate:

- Victoria, BC V8T 1W5: Relocate before starting work (required)

Work Location: Hybrid remote in Victoria, BC V8T 1W5

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