Resident Services Manager

4 days ago

Victoria, Canada Ross Place Seniors Community Full time

**Resident Services Manager**

Ross Place is an all-inclusive senior’s community in the heart of historic Victoria, BC. Our vibrant residence has been voted Best in the City for 4 years and offers 142 independent living suites and 40 Island Health subsidized assisted living suites. Ross Place is proudly owned and operated by VRS Communities Society, a local non-profit organization with a 50-year reputation of providing honest, inclusive services and housing.

Ross Place is seeking a Resident Services Manager who is able to work in a fast-paced team environment. The Resident Services Manager will hire, train, schedule, and co-ordinate the responsibilities of the front desk reception and greeter teams.

Under the direction of the General Manager, the Resident Services Manager is also responsible for the day-to-day operation of several key areas:

- Maintain strong relationships with the Residents that reflect admirable customer service;
- Welcome new residents, coordinate move in plans, arrange orientation to building;
- Engage with Residents and their families to meet their needs through various administrative processes;
- Maintain confidentiality of residents’ personal information;
- Complete suite inspections and ensure guest suites are welcoming;
- Coordinate move out process with Residents and/or family;
- Record and distribute minutes for meetings;
- Maintains and orders office supplies;
- Assist Team Members in the preparation of confidential correspondence and other reports;
- Decision-making authority and/or brings to the attention of the General Manager;
- Perform other duties as assigned in a timely and efficient matter.

**QUALIFICATIONS**:

- At least five years of clerical and/or office experience.
- Minimum of one year in a manager or supervisor role.
- Must be willing to work hours necessary to ensure the effective operations of the facility
- Knowledge and proficiency of MS Office (i.e. PowerPoint, Excel, Outlook, and Teams).
- Experience using Quadrant Financial and/or Dayforce is an asset.
- Ability to type 50+ words per minute.
- Must be able to speak English fluently and communicate effectively both verbally and in the composition of written materials.
- Critical thinker and problem solver, detailed and organized, and able to manage time, workload and conflicting priorities effectively and efficiently
- Must pass a Criminal Record Check for working with Vulnerable Adults.
- Must be fully vaccinated against COVID-19. Proof of vaccination is required upon hire.
- Tuberculin skin test completed within probationary period.

**SCHEDULE**:

- Tuesday-Saturday. Full time 37.5 hrs/week

**Salary**: $35,000.00-$53,442.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Morning shift

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location

  • Resident Manager

    7 months ago

    Victoria, Canada Centurion Asset Management Full time

    **Who We Are** Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust...

  • Resident Manager

    7 months ago

    Victoria, Canada Centurion Asset Management Full time

    **Who We Are** Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust...

  • Resident Services Assistant

    7 months ago

    Victoria, Canada Baptist Housing Full time

    **The Opportunity** Baptist Housing. It’s your career! At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of the Baptist Housing team, you can achieve your career goals while working in a collaborative environment where your support is prioritized. As the Resident...

  • Resident Services Coordinator

    5 days ago

    Victoria, Canada Amica Senior Lifestyles Full time

    **Job Description**: **RESIDENT SERVICES COORDINATOR** **_ Amica On the Gorge_** Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors now and as...

  • Resident Services Coordinator

    7 months ago

    Victoria, Canada Amica Senior Lifestyles Full time

    **Job Description**: **RESIDENT SERVICES COORDINATOR** **_ Amica Jubilee House_** **_ Full Time, Additional Position_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with...

  • Resident Services Coordinator

    7 months ago

    Victoria, Canada Amica Senior Lifestyles Full time

    Overview: **RESIDENT SERVICES COORDINATOR** **_ Amica Jubilee House_** **_ Full Time, Additional Position_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and...

  • Resident Services Coordinator

    6 months ago

    Victoria, Canada Amica Senior Lifestyles Full time

    Job Description: **RESIDENT SERVICES COORDINATOR** **_ Amica Victoria_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized...

  • Resident Services Coordinator

    7 months ago

    Victoria, Canada Amica Senior Lifestyles Full time

    **Job Description**: **RESIDENT SERVICES COORDINATOR** **_ Amica Jubilee House_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a...

  • Resident Services Coordinator

    7 months ago

    Victoria, Canada Amica Senior Lifestyles Full time

    Overview: **RESIDENT SERVICES COORDINATOR** **_ Amica Douglas House_** **_ Full Time, Additional Position_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and...

  • Resident Services Coordinator

    6 months ago

    Victoria, Canada Amica Senior Lifestyles Full time

    Job Description: **RESIDENT SERVICES COORDINATOR** **Amica Douglas Hosue** **Full Time** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a...

  • Assistant Resident Manager

    4 months ago

    Victoria, Canada Realstar Management Full time

    We are currently seeking an Assistant Resident Manager Team to live and work at one of our properties in **Victoria**. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. **This position would require you to work with a partner and share a two-bedroom apartment.** **What we offer...

  • Assistant Resident Manager

    7 months ago

    Victoria, Canada Realstar Management Full time

    We are currently seeking an Assistant Resident Manager Team to live and work at one of our properties in **Victoria**. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. **This position would require you to work with a partner and share a two-bedroom apartment.** **What we offer...

  • Resident Services Assistant

    7 months ago

    Victoria, Canada Baptist Housing Full time

    **Our Promise** Baptist Housing. It's your career! At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of the Baptist Housing team, you can achieve your career goals while working in a collaborative environment where your support is prioritized. Currently, we have two...

  • Resident Services Assistant

    3 months ago

    Victoria, Canada Baptist Housing Full time

    The Opportunity At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. As the Resident Services Assistant, you will provide administrative...

  • Resident Services Assistant

    7 months ago

    Victoria, Canada Baptist Housing Full time

    **Our Promise** Baptist Housing. It's your career! At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of the Baptist Housing team, you can achieve your career goals while working in a collaborative environment where your support is prioritized. Currently, we have a...

  • Resident Building Manager

    7 months ago

    Victoria, Canada Devon Properties Ltd. Full time

    Reporting to the Property Manager, the **Resident Building Manager **is responsible for managing all aspects of the tenant experience including showings, rentals, administration, move in/out, suite inspections, repairs and maintenance, and tenant relations. We are looking to hire a **Resident Building Manager **in Westshore area at a 95 Unit building. The...

  • Residence Coordinator

    7 months ago

    Victoria, Canada IDM Youth Services Inc Full time

    Have you been looking for an opportunity to work for an organization where you can make a positive impact? Are you passionate about helping others and have strong leadership abilities? Do you have experience and understand both the challenges and rewards of working with at-risk youth? Do you want to support the training, leadership and supervision of a team?...

  • Live in Resident Manager

    7 months ago

    Victoria, Canada Pemberton Holmes Property Management Full time

    Live in Resident Caretaker for 36- unit building in Colwood If you enjoy interacting with others, are passionate about providing a clean & safe environment for residents, take price in a job well done, this may be the role for you. Compensation - $45,000.00 Annual Base Salary Specific duties included, but not limited to: Maintain ongoing positive...

  • Residence Coordinator

    4 months ago

    Victoria, Canada IDM Youth Services Inc Full time

    At IDM Youth Services (IDMYS) we believe that all people have the right to live in a safe, stable, supportive environment. IDMYS provides all-inclusive care in a residential setting to one of the most vulnerable populations, at-risk children and youth. All-inclusive care is everything from cooking, cleaning, driving to and from appointments, administering...

  • Resident Care Manager Agecare Glenwarren

    4 weeks ago

    Victoria, Canada AgeCare Full time

    Under the direction of the Director of Care or the Executive Director, the Resident Care Manager is responsible for the planning, direction and evaluation of quality resident care in accordance with the Mission, Values and Pledge, various standards of practice, regulations and guidelines. The Resident Care Manager ensures optimum delivery of care through...