CRM Manager
5 months ago
**The Opportunity**:
We’re the creator of BetterSleep: the app that has helped more than 65 million people sleep and feel better across the globe. We have a sleep tracker, relaxing sounds, guided meditations and sleep stories, all available in over 6 different languages We set out on a mission to help people change their lives with a better night's sleep.
**Who are we and why join us?**:
- We are taking sleep to the next level. We combine great content, technology, and data-driven product development to constantly learn, iterate, and improve.
- We are relentless in our pursuit of better, always questioning the status quo and discovering new ways to get things done and serve our users;
- Our team is agile and nimble, allowing you to have a huge impact and carve your own path from day one.
- We invest in our team’s well-being and professional development because we know that business and individual growth go hand-in-hand. You will move fast, remain flexible, and be challenged every day. Join us
**What are we looking for?**:
BetterSleep is looking for a CRM Growth Manager to define, implement and execute CRM strategies to get the maximum impact on revenues and retention. This individual will be in charge of creating personalized and effective communication strategies with our users to make their user journey and sleep exceptional. CRM influences multiple KPIs, and you need to be highly dedicated to them.
**Responsibilities**:
- Working closely with the product team to optimize the user journey and user experience using personalized and engaging communications to improve user retention, activation and conversion;
- Collaborate with the paid media team on user acquisition and retention campaigns;
- Implements segmentation strategies in order to optimize and increase the efficiency of our communications;
- Develops tailored programs for each audience group;
- Perform A \ B tests all the time to find the best solutions and constantly maximize and improve the performance of BetterSleep;
- Collaborate with the design, brand management and editorial team to develop a content strategy that encourages sales and brand engagement depending on the different audience groups identified;
- Keeps up to date with new CRM trends, best practices and with the competition;
- Collaborates with the IT team on data integration workflow, export, as well as new data integration.
**Requirements**:
- Passionate about Growth Marketing;
- Bachelor degree in marketing or relevant field;
- 5+ years of related work experience coupled with mobile app experience in high growth startup;
- Passionate about marketing and user journey, skilled with data, intuition and deep empathy;
- Excellent communication (oral and written), collaborative, attention to detail, time management and organizational skills;
- Expert familiarity with CRM platforms or ability to learn quickly (e.g. iterable, mixpanel, etc);
- Knowledge of HTML and CSS is a strong asset.
**Benefits**
- Competitive salary & compensation;
- Excellent health, dental, and vision coverage;
- Retirement plan with employer matching contribution;
- Ridiculous perks program;
- Office in the heart of downtown Montreal, a three-minute walk from the Central Station;
- 50% discount on public transport and monthly meal allowance (Uber eats);
- Free access to Tele-health & BetterHelp services;
- Any hardware/software that will make you productive and successful;
- Awesome people to work with;
- Nothing to slow you down;
- Helping people live a better life, every day.
//
**L’opportunité**:
**Qui sommes-nous et pourquoi nous joindre?**:
- Nous faisons passer le sommeil au niveau supérieur. Nous combinons un contenu de qualité, une technologie de pointe et un développement de produits axé sur les données pour apprendre, itérer et améliorer constamment.
- Nous sommes implacables dans notre quête de l’excellence, remettant toujours en question le statu quo en découvrant de nouvelles façons de faire dans le but de toujours mieux servir nos utilisateurs;
- Nous sommes une communauté qui grandit ensemble - à la fois professionnellement et personnellement. Notre équipe est agile, permettant à chacun des employés d'avoir un impact réel dès le premier jour.
- Nous investissons dans le bien-être et le développement professionnel de notre équipe, car nous reconnaissons que la croissance des affaires et la croissance individuelle vont de pair. Vous évoluerez rapidement et aurez des défis stimulants chaque jour. Joins-toi à nous
**Ce que nous recherchons**:
BetterSleep est à la recherche d'un responsable de la croissance CRM pour définir, mettre en œuvre et exécuter des stratégies CRM afin d'obtenir un impact maximal sur les revenus et la rétention. Cette personne sera chargée de créer des stratégies de communication personnalisées et efficaces avec nos utilisateurs afin de rendre leur expérience et leur sommeil exceptionnels. Le CRM a une influence sur de nom
-
CRM Administrator
5 months ago
Montréal, Canada Cardata Full time**Who You Are** You are a problem solver with a strong attention to detail. As the CRM administrator you will be the technical owner and expert of our Hubspot CRM platform and the go-to person for reporting, troubleshooting, database management, and integrations. You will work with various stakeholders to optimize our CRM. You have direct influence on how...
-
CRM Administrator
5 months ago
Montréal, Canada Medisca Pharmaceutique Inc Full timeMedisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical compounding, Medisca is a business-to-business...
-
CRM Strategy Specialist
6 months ago
Montréal, Canada Ubisoft Full time**Company Description** Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance,...
-
CRM Coordinator
5 months ago
Montréal, Canada Aylo Careers Full time**What You'll Be Doing**: - Build out compelling, data-driven customer journeys across all the different channels. - Optimize the user funnel and improve the communication and user flows at each touchpoint. - Conduct constant A/B testing and manage Nutaku's communication calendar. - Come up with new engaging and creative campaigns, messages, and...
-
Gestionnaire CRM
5 months ago
Montréal, Canada LGI Healthcare Solutions Santé Inc. Full time**Company Description** With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network. We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management. Innovation is at the heart of our activities and...
-
CRM Strategy Specialist
2 months ago
Montréal, QC, Canada Ubisoft Full timeUbisoft, a leading creator, publisher, and distributor of interactive entertainment, is seeking a dynamic CRM Associate as part of its Customer Relationship Management (CRM) Group! This individual will be instrumental in developing and executing CRM strategies dedicated to supporting retail marketing, including membership program initiatives. Partnering with...
-
CRM & Loyalty Manager
2 weeks ago
Montréal, QC, Canada l'Oréal Full timeCalling all innovators, disruptors, and dreamers! Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for...
-
CRM Analyst
3 weeks ago
Montréal, QC H3L 1Z2, Canada Reitmans Full time**Company Description** Who we are**: At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to create...
-
CRM and Customer Lifecycle Marketing Lead
6 months ago
Montréal, Canada KitcoMetals Inc, Full time**PURPOSE** The CRM and Customer Advocacy Lead at Kitco, you will play a pivotal role in driving customer engagement, retention, loyalty, and repeat purchases through strategic CRM initiatives. You will be responsible for managing the entire customer lifecycle, optimizing marketing programs, and leveraging data to deliver personalized and impactful...
-
CRM and Customer Lifecycle Marketing Lead
5 months ago
Montréal, Canada Kitco Metals Inc Full time**PURPOSE** The CRM and Customer Advocacy Lead at Kitco, you will play a pivotal role in driving customer engagement, retention, loyalty, and repeat purchases through strategic CRM initiatives. You will be responsible for managing the entire customer lifecycle, optimizing marketing programs, and leveraging data to deliver personalized and impactful...
-
CRM Marketing Specialist, Segmentation
5 months ago
Montréal, Canada Medisca Pharmaceutique Inc Full timeMedisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical compounding, Medisca is a business-to-business...
-
Global CRM Strategist
5 months ago
Montréal, Canada BRP Full time**YOU'LL HAVE THE OPPORTUNITY TO**: Strategy Working alongside CRM and the brand marketing teams & various regions, you will: Recommend best CX in order to build lasting relationships with our customers. Identify business opportunities to increase customer experience & upsell opportunities. Recognize & Map untapped opportunities. Define a multi-channel...
-
CRM Specialist
3 days ago
Montréal, QC, Canada l'Oréal Full timeCalling all innovators, disruptors, and dreamers! Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for...
-
CRM and Customer Lifecycle Marketing Specialist
5 months ago
Montréal, Canada KitcoMetals Inc, Full time**PURPOSE**: The CRM and Customer Advocacy Specialist at Kitco, you will play a pivotal role in driving customer engagement, retention, loyalty, and repeat purchases through strategic CRM initiatives. You will be responsible for managing the entire customer lifecycle, optimizing marketing programs, and leveraging data to deliver personalized and impactful...
-
Google Ads, Landing Pages Expert, with CRM
5 months ago
Montréal, Canada SurfaceID Full time**Job Title**: Digital Marketing Specialist with Advanced Google Ads and CRM Expertise **Location**: Montreal **Company**: SurfaceID **About Us**:SurfaceID is a dynamic and rapidly growing [industry] company dedicated to delivering innovative solutions and exceptional experiences to our customers. We are seeking a talented Digital Marketing Specialist who...
-
CRM Strategy Specialist
3 weeks ago
Montréal, QC, Canada Ubisoft Full time**Company Description** At Ubisoft, we are dedicated to creating immersive and engaging gaming experiences that captivate players around the world. Our CRM Marketing team plays a vital role in building meaningful relationships with our community, enhancing player engagement, and driving retention through strategic, personalized communication strategies. We...
-
Gestionnaire CRM
5 months ago
Montréal, Canada LGI Healthcare Solutions Santé Inc. Full time**Description de l'entreprise** Forte de 40 ans d’expertise, LGI Solutions Santé développe des logiciels technologiques pour le réseau de la santé. Nous nous spécialisons dans l’offre de solutions de gestion clinique, financière et matérielle, de performance et d’analyse, ainsi que de gestion de la main-d’œuvre, incluant la gestion de la...
-
Email Marketing Strategist
5 months ago
Montréal, Canada Cirque du Soleil Full timeBrand and Marketing - Permanent Position_ **We were born from an eclectic troop of performers. Come live the experience of being yourself every day to create the extraordinary.** **OUR MISSION** Since 1984, Cirque du Soleil Entertainment Group has been focusing on ever more creative and magical work in order to constantly push the limits of the...
-
Salesforce CRM Data Analyst
5 months ago
Montréal, Canada Altasciences Full timeYour New Company! At Altasciences we allmove in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of...
-
Specialist, Relational
5 months ago
Montréal, Canada Transat Tours Canada Full timeDefine and implement CRM acquisition, retention and loyalty tactics to optimize current relationship programs within the customer lifecycle; - Define target groups and select consumer groups for various campaigns; - Produce and present communication plans, reports, technical briefs; - Manage the CRM database in Adobe Campaign; - Ensure workflows in Adobe...