CRM & Loyalty Manager

2 weeks ago


Montréal QC, Canada l'Oréal Full time

Calling all innovators, disruptors, and dreamers
Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. So, let's team up and create the beauty industry of the future together
At L'Oréal Professional Products Division, we have more than 110 years of avant-garde to define the present and shape the future of professional beauty. We are an open space for innovation and technology while we take care of the planet, creating more hope and less waste, we create as unique experiences in every channel, just as unique as you are as you are. We are the cutting edge. If you are passionate about beauty, technology and sustainability; motivated by data, disruptive, creative and a great team player, I will be thrill to talk to you about this opportunity.
A Day in the life
As our division CRM & Loyalty Manager, expect to wear multiple hats You'll be at the forefront of crafting data-driven strategies to fuel customer engagement and loyalty for L'Oréal's B2B and B2C platforms. On any given day, you might find yourself deep-diving into platform data, uncovering insights about customer behavior on L'Oréal Partner Shop, Access, and our brand websites.
You'll translate those insights into actionable recommendations, collaborating closely with brand teams to optimize their loyalty programs and CRM initiatives. Beyond analysis, you'll play a key role in shaping the future of our digital platforms, working with the product team to ensure seamless and engaging experiences that maximize customer lifetime value.
Your future team
Get ready to join a crew of passionate, data-loving individuals. We're a collaborative bunch who believe in the power of data to drive meaningful connections with beauty professionals and consumers alike.
**Think of it like this**: We're like a high-performing (but way more fun) version of a data analytics agency, working behind the scenes to power some of the biggest names in beauty. You'll be brainstorming with brilliant Data Analysts & SalesForce experts, arming our Online Business Managers with data-driven strategies to overdeliver their targets and you’ll team up with our CDMO team to create the best customer experiences across our ecosystem.
We're talking about a team that loves to celebrate wins (both big and small), isn't afraid to think outside the box, and genuinely enjoys spending time together. If this sounds like your kind of team, we can't wait to meet you
Who you are
- Data-driven Strategist: You thrive on analyzing data, identifying trends, and translating them into actionable insights and strategies. You don't just see numbers, you see stories waiting to be told.
- CRM Enthusiast: You have a deep understanding of CRM principles and are passionate about leveraging data to enhance customer relationships.
- Project Management Pro: You excel at managing multiple projects simultaneously, ensuring timely execution and exceeding expectations.
- Team Player & Communicator: You collaborate effectively with diverse teams and communicate complex information clearly and persuasively.
- Passion for Beauty: A love for the beauty industry and L'Oréal's brands fuels your desire to create exceptional customer experiences.

If you're energized by the idea of using data to tell stories, influence strategies, and ultimately, build lasting relationships with beauty professionals and consumers, this role is for you.
What we offer
- Competitive health/dental insurance and participation in the Registered Retirement Savings Plan (RRSP) from your first day
- Defined benefit and defined contribution pension plan
- Access to a 24/7 telemedicine service (Maple)
- Hybrid work model (minimum 3 days/week in the office)
- Special Friday schedules
- Subsidized cafeteria, free coffee, soups, and tea
- Access to numerous virtual learning platforms
- Phenomenal vacation policy
- Paid year-end holiday week
- $500 wellness account per year
- Exclusive employee discounts of up to 50% (WOW)
- Free BIXI membership and STM discounts
- Reimbursement of professional licenses
- And much more

The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.
We are proud to be an equal opportunity employer.



  • Montréal, Canada KitcoMetals Inc, Full time

    **PURPOSE** The CRM and Customer Advocacy Lead at Kitco, you will play a pivotal role in driving customer engagement, retention, loyalty, and repeat purchases through strategic CRM initiatives. You will be responsible for managing the entire customer lifecycle, optimizing marketing programs, and leveraging data to deliver personalized and impactful...


  • Montréal, Canada Kitco Metals Inc Full time

    **PURPOSE** The CRM and Customer Advocacy Lead at Kitco, you will play a pivotal role in driving customer engagement, retention, loyalty, and repeat purchases through strategic CRM initiatives. You will be responsible for managing the entire customer lifecycle, optimizing marketing programs, and leveraging data to deliver personalized and impactful...


  • Montréal, Canada KitcoMetals Inc, Full time

    **PURPOSE**: The CRM and Customer Advocacy Specialist at Kitco, you will play a pivotal role in driving customer engagement, retention, loyalty, and repeat purchases through strategic CRM initiatives. You will be responsible for managing the entire customer lifecycle, optimizing marketing programs, and leveraging data to deliver personalized and impactful...

  • CRM Specialist

    5 hours ago


    Montréal, QC, Canada l'Oréal Full time

    Calling all innovators, disruptors, and dreamers! Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for...


  • Montréal, QC, Canada Ubisoft Full time

    **Company Description** At Ubisoft, we are dedicated to creating immersive and engaging gaming experiences that captivate players around the world. Our CRM Marketing team plays a vital role in building meaningful relationships with our community, enhancing player engagement, and driving retention through strategic, personalized communication strategies. We...

  • CRM Administrator

    5 months ago


    Montréal, Canada Medisca Pharmaceutique Inc Full time

    Medisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical compounding, Medisca is a business-to-business...


  • Montréal, QC, Canada Vacances Air Canada Air Canada Vacations Full time

    **JOB TITLE**: Loyalty Program Specialist **POSITION STATUS**: Permanent **DEPARTMENT**: Ecommerce **LOCATION**: Montreal WHO WE ARE At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every...


  • Montréal, QC, Canada Vacances Air Canada Air Canada Vacations Full time

    **JOB TITLE**: Loyalty Program Specialist **POSITION STATUS**: Permanent **DEPARTMENT**: Ecommerce **LOCATION**: Montreal WHO WE ARE At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every...


  • Montréal, QC, Canada Ubisoft Full time

    Ubisoft, a leading creator, publisher, and distributor of interactive entertainment, is seeking a dynamic CRM Associate as part of its Customer Relationship Management (CRM) Group! This individual will be instrumental in developing and executing CRM strategies dedicated to supporting retail marketing, including membership program initiatives. Partnering with...

  • CRM Manager

    5 months ago


    Montréal, Canada BetterSleep Full time

    **The Opportunity**: We’re the creator of BetterSleep: the app that has helped more than 65 million people sleep and feel better across the globe. We have a sleep tracker, relaxing sounds, guided meditations and sleep stories, all available in over 6 different languages! We set out on a mission to help people change their lives with a better night's...


  • Montréal, Canada Transat AT Full time

    **Company Description** Be part of the journey!** Our mission is to be the preferred airline of our customers and our team. Open-mindedness, care for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our...

  • Specialist, Relational

    5 months ago


    Montréal, Canada Transat Tours Canada Full time

    Define and implement CRM acquisition, retention and loyalty tactics to optimize current relationship programs within the customer lifecycle; - Define target groups and select consumer groups for various campaigns; - Produce and present communication plans, reports, technical briefs; - Manage the CRM database in Adobe Campaign; - Ensure workflows in Adobe...

  • CRM Administrator

    5 months ago


    Montréal, Canada Cardata Full time

    **Who You Are** You are a problem solver with a strong attention to detail. As the CRM administrator you will be the technical owner and expert of our Hubspot CRM platform and the go-to person for reporting, troubleshooting, database management, and integrations. You will work with various stakeholders to optimize our CRM. You have direct influence on how...

  • CRM Analyst

    3 weeks ago


    Montréal, QC H3L 1Z2, Canada Reitmans Full time

    **Company Description** Who we are**: At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to create...


  • Montréal, Canada Epsilon Solutions Full time

    **Job Title: Program Manager, Airlines Loyalty Recognition Programs** **Location: Montreal, Canada** **Duration : Long Term Contract** - **PMP Certification, **BSc/BA diploma in management, systems engineering, or other relevant field required. - PO Certification and/or SCRUM Master Certification is a strong advantage. - **Minimum 10 years of hands-on...


  • Montréal, Canada Cirque du Soleil Full time

    Brand and Marketing - Permanent Position_ **We were born from an eclectic troop of performers. Come live the experience of being yourself every day to create the extraordinary.** **OUR MISSION** Since 1984, Cirque du Soleil Entertainment Group has been focusing on ever more creative and magical work in order to constantly push the limits of the...


  • Montréal, Canada Medisca Pharmaceutique Inc Full time

    Medisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical compounding, Medisca is a business-to-business...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **TITLE**: Loyalty Marketing Manager **DEPARTMENT**: Brand and Marketing Communications **LOCATION**: Montreal **SCOPE**: The Loyalty Marketing Manager is primarily responsible for the development, execution, and day-to-day management of marketing campaign strategies to drive Aeroplan program engagement. This position requires strong cross-team leadership,...


  • montréal (dorval), Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager, Loyalty Science and Innovation is a pivotal role responsible for driving the strategic development...


  • montréal (dorval), Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager, Loyalty Science and Innovation is a pivotal role responsible for driving the strategic development...