Bilingual (English&french) Information Officer

2 months ago


North York, Canada Gatestone & Co. Inc Full time

_**Discover Gatestone **_

**Are you looking for a flexible part-time role with a supportive and fun team? If so, we’ve got the perfect opportunity for you**
- **We’re on the lookout for enthusiastic and motivated individuals to join our growing call center team. Whether you're balancing studies, family, or just want more flexibility in your work schedule, we offer the perfect part-time position with hours that fit your lifestyle. No evenings and no weekends**_
- **Your Role**:_

We are looking for motivated representatives ready to help Canadians from coast to coast. As an Information Officer, you will deliver a first-class caller experience as a representative of the Federal Government of Canada. Information Officers are responsible for delivering quality information to citizens on government programs, services and initiatives, and guiding Canadians on how to access them.
- Answer inbound telephone enquiries on federal programs and services.
- Deliver a first class caller experience as a representative of the federal government.
- Educate callers about federal programs and services available to them.
- Keep up to date on the information in the database.
- Develop knowledge of the Canadian government and its structure.
- **What we offer**:_
- Flexible Schedule: Work part-time between the hours of 9:00 AM to 4 PM, with flexibility in choosing your days off (Mondays and Fridays excluded).
- What to expect with schedules:

- Peak seasons: January to March and then July and August: 20 - 30 hours per week.
- Low seasons: 15 to 20 hours per week.
- Mondays and Fridays are always mandatory.
- **How you’ll be great at this**_
- Customer centric, putting customers first
- Excellent communication skills in both **English & French**, verbal & written
- Solid listening skills
- Basic computer & search engine skills (_**we will teach you the rest**_)
- Positive attitude and professional work ethic
- Multi-tasking is a huge plus
- Ability to work in a team setting

We are delighted to announce Gatestone's prestigious accolade, as recognized by Forbes in their listing of Canada's top employers for 2024. Among 300 contenders, Gatestone proudly stands at the 50th position, and notably, we are the only entity within the Business Process Outsourcing (BPO) industry to be featured in this prestigious list This significant recognition underscores our dedication to fostering an environment that values exceptional talent, promotes a positive workplace culture, and recognizes outstanding performance. Our dedication to fostering an exceptional work environment at Gatestone remains steadfast, as we eagerly anticipate a future filled with promise and success.
- **We are an accessible workplace.**_
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- **Découvrez Gatestone**_

Êtes-vous à la recherche d'un rôle flexible à temps partiel avec une équipe solidaire et amusante ? Si c'est le cas, nous avons l'opportunité parfaite pour vous

Nous sommes à la recherche d'individus enthousiastes et motivés pour rejoindre notre équipe de centre d'appels en pleine expansion. Que vous équilibriez études, famille ou que vous souhaitiez simplement plus de flexibilité dans votre emploi du temps, nous offrons le poste à temps partiel idéal avec des horaires qui s'adaptent à votre style de vie. Pas de soirées et pas de week-ends
- **Votre Rôle**:_

Nous recherchons des représentants motivés prêts à aider les Canadiens d'un océan à l'autre. En tant qu'Agent d'Information, vous offrirez une expérience d'appel de premier ordre en tant que représentant du gouvernement fédéral du Canada. Les Agents d'Information sont responsables de fournir des informations de qualité aux citoyens sur les programmes, services et initiatives gouvernementaux, et d'orienter les Canadiens sur la façon d'y accéder.
- Répondre aux demandes téléphoniques entrantes concernant les programmes et services fédéraux.
- Offrir une expérience d'appel de premier ordre en tant que représentant du gouvernement fédéral.
- Éduquer les appelants sur les programmes et services fédéraux disponibles pour eux.
- Se tenir au courant des informations dans la base de données.
- Développer des connaissances sur le gouvernement canadien et sa structure.
- Assister à des réunions sur les procédures et d'autres sujets liés au travail.
- **Ce que nous offrons**:_
- **Horaires Flexibles**: Travaillez à temps partiel entre 9h00 et 16h00, avec flexibilité pour choisir vos jours de repos (lundis et vendredis exclus).
- **À quoi s'attendre avec les horaires**:_
- Saisons de pointe : Janvier à Mars et ensuite Juillet et Août : 20 - 30 heures par semaine.
- Saisons creuses : 15 à 20 heures par semaine.
- Les lundis et vendredis sont toujours obligatoires.
- **Comment vous serez excellent à ce poste**:_
- Axé sur le client, mettant les clients au premier plan
- Excellentes compétences en communication



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