Bilingual (English&french) Information Officer

4 weeks ago


North York, Canada Gatestone & Co. Inc Full time

**Discover Gatestone**

Established in 1926, Gatestone has been a trailblazer in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to world-class organizations, including those among the Fortune 500.

We are delighted to announce Gatestone's prestigious accolade, as recognized by Forbes in their listing of Canada's top employers for 2024. Among 300 contenders, Gatestone proudly stands at the 50th position, and notably, we are the only entity within the Business Process Outsourcing (BPO) industry to be featured in this prestigious list This significant recognition underscores our dedication to fostering an environment that values exceptional talent, promotes a positive workplace culture, and recognizes outstanding performance. Our dedication to fostering an exceptional work environment at Gatestone remains steadfast, as we eagerly anticipate a future filled with promise and success.

**Join The Team**

Join the Gatestone Team for a rewarding and dynamic career At Gatestone, we prioritize the customer experience, embodying it in everything we do. We're looking for Call center agents to handle customer calls, addressing issues efficiently with empathy and understanding, assist on getting payments on current accounts.

Please be advised this role is required to work 100% in office during training and afterwards.

**What We Offer**

**Competitive Compensation**: Enjoy performance-based bonuses and a starting rate of $22.00 per hour.

**Comprehensive Training**: Receive paid, full-time training to excel in your role.

**Career Development**: Benefit from our leadership development programs and internal growth opportunities. Gatestone is committed to promoting from within.

**Employee Benefits**: Take advantage of discounts, engagement initiatives, and bonus opportunities through our Employee Referral Program.

**Your Role**:
**We are looking for motivated representatives ready to help Canadians from coast to coast. As an Information Officer, you will deliver a first-class caller experience as a representative of the Federal Government of Canada. Information Officers are responsible for delivering quality information to citizens on government programs, services and initiatives, and guiding Canadians on how to access them.**
- **Answer inbound telephone enquiries on federal programs and services.**:

- **Deliver a first class caller experience as a representative of the federal government.**:

- **Educate callers about federal programs and services available to them.**:

- **Keep up to date on the information in the database.**:

- **Develop knowledge of the Canadian government and its structure.**:
**How you’ll be great at this**
- Customer centric, putting customers first
- Excellent communication skills in both **English & French**, verbal & written
- Solid listening skills
- Basic computer & search engine skills (_**we will teach you the rest**_)
- Positive attitude and professional work ethic
- Multi-tasking is a huge plus
- Ability to work in a team setting
- **Hours of Operation; **_
- **Monday to Friday; 7h00am to 8h00pm **_
- We are an accessible workplace._
-----------------------------------------------------------------------------------
- **Découvrez Gatestone**

Fondée en 1926, Gatestone a été pionnière dans la fourniture de services exceptionnels de centre de contact client externalisé et d'externalisation des processus métier (BPO) à des organisations de classe mondiale, y compris celles figurant parmi le Fortune 500.

Nous sommes ravis d'annoncer le prestigieux prix de Gatestone, tel que reconnu par Forbes dans leur liste des meilleurs employeurs du Canada pour 2024. Parmi 300 prétendants, Gatestone se classe fièrement à la 50e position, et remarquablement, nous sommes la seule entité de l'industrie de l'externalisation des processus métier (BPO) à figurer dans cette liste prestigieuse Cette reconnaissance significative souligne notre dévouement à promouvoir un environnement qui valorise le talent exceptionnel, favorise une culture de travail positive et reconnaît les performances exceptionnelles. Notre dévouement à favoriser un environnement de travail exceptionnel chez Gatestone reste constant, alors que nous anticipons avec impatience un avenir rempli de promesses et de succès.

**Rejoignez l'équipe**

Rejoignez l'équipe Gatestone pour une carrière enrichissante et dynamique Chez Gatestone, nous accordons la priorité à l'expérience client, l'incarnant dans tout ce que nous faisons. Nous recherchons des agents de centre d'appels pour gérer les appels des clients, traiter les problèmes efficacement avec empathie et compréhension, et aider à obtenir des paiements sur les comptes actuels.
- **Veuillez noter qu'il s'agit d'un poste hybride flexible avec le nécessiter que vous travailliez au bureau.**_

**Ce que nous offrons**:
**Rémunération compétitive**: Profitez de primes basées sur les performance



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