Bilingual (English&french) Information Officer
4 months ago
**Customer Service Representative**
**Job description**
**As a Gatestone Team Member, here’s what’s in it for YOU**
Life at Gatestone is **fun **and **rewarding** Our office work spaces are **modern **and **sleek**, with TV screens across our production floors to quiet and private areas (for when you need some “**me time**”) to our spacious lunchroom amenities. Stable employment with the ability to GROW within our organization.
- Paid, full-time training provided
- Supportive leadership and coaches
- Work Flexible hybrid work in rotation - 5 week at home hybrid work location and 1 week in office.
- Fun workplace environment with Employee Engagement Initiatives (_**We engage, even if you are at homeyour hybrid work location**_)
- Modern workspaces and fully equipped lunchroom facilities
- Free on-site Wi-Fi (_**It’s really fast, too**_)
- Ongoing training to be the best that you can be in your job
- Leadership development programs to prep you for career growth opportunities (_**Gatestone loves to promote from within**_)
- Growth opportunities within the company
- Employee discounts to local stores and services (_**Because who doesn’t like saving money?**_)
- Extra bonus opportunities through our Employee Referral Program
**What you’ll be doing**
We are looking for motivated representatives ready to help Canadians from coast to coast. As an **Information Officer**, you will deliver a first-class caller experience as a representative of the **Federal Government of Canada**. Information Officers are responsible for delivering quality information to citizens on government programs, services and initiatives, and guiding Canadians on how to access them.
- Answer inbound and Outbound telephone enquiries on federal programs and services
- Deliver a first class caller experience as a representative of the federal government
- Educate callers about federal programs and services available to them
- Keep up to date on the information in the database
- Meet qualitative and quantitative targets
- Develop knowledge of the Canadian government and its structure
**How you’ll be great at this**
- Customer centric, putting customers first
- Excellent communication skills in both **English & French**, verbal & written
- Solid listening skills
- Basic computer & search engine skills (_**we will teach you the rest**_)
- Positive attitude and professional work ethic
- Multi-tasking is a huge plus
- Ability to work in a team setting
- Excellent attendance
**That’s it We will do the rest If you have previous experience or not, our robust training program and trainers will prepare you with the skills needed in order to be successful**
- We are a 7-days a week operation with hours starting from 7am to 8pm
- Part-time and Full-time options are available
**Who We Are**
Have a look at some of our corporate YouTube content, and please keep in mind that these videos were captured prior to COVID-19.
- We are an accessible workplace._
**En tant que membre de l'équipe Gatestone, voici ce que VOUS avez à en tirer**
La vie à Gatestone est amusante et enrichissante Notre bureau et nos espaces de travail sont modernes et élégants. Nous avons des écrans de télévision sur nos étages de production, des zones de repos calmes et privées (pour les moments où vous avez besoin de « respirer») et notre cafétéria est spacieuse avec des tablettes à votre disposition. Nous vous offrons un emploi stable ainsi que la capacité de CROÎTRE au sein de notre organisation.
- Formation rémunérée à temps plein fournie
- Superviseur et entraîneurs toujours là pour vous soutenir
- Travail Hybride en rotation 5 semaine a la maison et 1 semaine au bureau.
- Environnement de travail amusant avec des initiatives d'engagement des employés (nous nous engageons, même si vous êtes à la maison)
- Des espaces de travail modernes et des salles à manger entièrement équipées
- Wi-Fi gratuit sur place (c'est aussi très rapide )
- Une formation continue afin de toujours donner le meilleur rendement dans votre poste
- Programmes de développement du leadership pour vous préparer à des opportunités de croissance de carrière (Gatestone aime promouvoir de l'intérieur)
- Opportunités de croissance au sein de l'entreprise
- Réductions pour les employés dans les magasins et services locaux (car qui n'aime pas économiser de l'argent ? )
- Opportunités de bonus supplémentaires grâce à notre programme de recommandation d'employés
**Quel sera votre rôle?**
Nous recherchons des représentants motivés prêts à aider les Canadiens d'un océan à l'autre. En tant qu'agent d'information, vous offrirez une expérience d'appel de première classe tout en étant représentant du gouvernement fédéral du Canada. Les préposés à l'information sont chargés de fournir aux citoyens des renseignements de qualité sur les programmes, les services et les initiatives du gouvernement et de guider les Canadiens sur la
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