Program Coordinator

1 month ago


Toronto, Canada SWAP Working Holidays Full time

Are you passionate about helping young people explore the world through work and travel? Do you thrive in a dynamic, bustling environment where you can make a meaningful impact? If so, we have an exciting opportunity for you

SWAP Working Holidays is seeking a talented Program Coordinator to join our team. As the Program Coordinator, you will play a crucial role in administering SWAP's international work programs for Canadian and international youth. This multifaceted position will involve working across all departments of our organization, providing essential administrative and in-person client support.

SWAP Working Holidays is dedicated to offering youth aged 18 - 35 a unique opportunity to discover the world through enriching work and travel experiences. Our mission is to promote international opportunities to Canadian youth and help them prepare for their adventures abroad. Additionally, we warmly welcome international youth to Canada and provide support throughout their stay, enabling them to explore and enjoy the wonders of this diverse country.

**Responsibilities**:
As the Program Coordinator, you will have a diverse range of responsibilities across both of SWAP's departments. Your key tasks will include:

- Creating and delivering comprehensive pre-departure resources, including orientation materials, cultural guides, and practical tips to help participants prepare for their international experience.
- Contributing to marketing efforts by maintaining social media platforms, updating website content, and designing engaging materials, all aimed at driving participant enrollment.
- Actively engaging potential clients by representing the organization at travel fairs across Canada and showcasing the numerous benefits of our working holiday programs.
- Providing exceptional customer service by promptly addressing participant inquiries and offering problem-solving assistance in a friendly and supportive manner.
- Assisting participants with job-searching advice, resume writing, and cover letter review, adapting your approach to varying levels of English-language ability.
- Collaborating closely with the Toronto and Vancouver offices, ensuring seamless communication and coordination.
- Conducting weekly group orientations for new arrivals, creating a warm and welcoming atmosphere.
- Assisting in planning and coordinating social events to foster a sense of community among our participants.

**Qualifications**:

- A creative, energetic, and empathetic individual who excels in a fast-paced environment and takes pride in helping others.
- Strong organizational skills with a keen eye for detail and the ability to multitask effectively.
- Excellent problem-solving abilities and a flexible approach to prioritize projects and clients in a dynamic work setting.
- Adept at social media management, website content updates, and graphic design.
- Exceptional communication skills with a focus on providing outstanding customer service.
- Comfortable working with diverse groups of young people from Canada and around the world.
- Passionate about international travel and cultural exchange.
- This position is an in-office role based in our Toronto office, which serves as a resources center in an LGBTQ+ friendly, accessible setting.

Join us in making a difference in the lives of young adventurers and become a part of the SWAP Working Holidays family. We offer a supportive and collaborative work environment, professional growth opportunities, and competitive benefits.

**Application Instructions**:
**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M5C 1Y2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

Application deadline: 2023-08-20


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