Account Manager

2 weeks ago


Vancouver, Canada Door Hardware Supply Full time

**Account Manager**

**About us**:
Door Hardware Supply (DHS), one of Canada’s largest distributors of Door Hardware and accessories is currently seeking an experienced Account Manager to develop a territory in the Vancouver and surrounding market and represent our various product lines.

Our company understands that it is only through our valued employees that we can be successful. We are constantly on the lookout for enthusiastic people who want to be part of a great team.

**Full Job Description**

**Overview of the role**:
As an Account Manager at our Door Hardware Supply Company, you will be responsible for driving sales growth and maintaining strong relationships with clients in the door hardware industry. In addition to a base salary, this role includes a commission structure that rewards your sales performance. Your expertise in door hardware products and solutions will be crucial in understanding client needs, providing effective solutions, and maximizing sales opportunities.

**Responsibilities**:

- Responsible for sales activities in the respective territory
- Routinely visit customer locations to maintain value-added relationships
- Develop and nurture relationships with new and existing clients in the door hardware industry
- Maximize margin on sales through negotiation of pricing and terms to secure sales contracts while maintaining profitability targets
- Perform inspections and resolve field problems
- Develop and deliver product knowledge training classes
- Maintain and oversee door hardware product lines
- keep update on industry trends, competitor activities, and market developments related to door hardware products.
- Resolve customer inquiries, complaints, and issues promptly and effectively, ensuring a high level of customer satisfaction.
- Prepare accurate sales forecasts, reports, and analyses to track performance and provide insights to management.
- Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained
- Meet monthly quotas
- Implement strategies for retaining customers requesting to terminate or downgrade their account
- Record changes to customer accounts, updating service packages, adding accounts, and removing accounts as needed
- Other duties as requested

**Qualifications**:

- Bachelor's degree in business, sales, marketing, or a related field (preferred).
- Strong sales and negotiation skills, with a track record of achieving targets and driving revenue growth
- Proven experience as an Account Manager or in a similar customer-facing sales role, preferably within the door hardware industry.
- Exceptional customer service orientation, with a focus on meeting and exceeding customer expectations.
- Established customer base in Vancouver or surrounding area
- Intermediate computer skills
- Positive outgoing attitude
- Excellent interpersonal and communication skills, with the ability to build rapport and maintain long-term client relationships
- Self-motivated and proactive approach to sales, with the ability to work independently and as part of a team.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Commission-driven mindset and motivation to maximize sales opportunities

**What we offer**:

- A competitive Salary
- Paid Vacation
- Benefit package including Dental Care, and Vision care, Extended health care

**Supplemental pay types**:
Commission pay

**Work Location**: Remote

**Job Types**: Full-time, Permanent

**Working time**: 40 hours in a week (Shift: 8 Hours a day)

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Commission pay

Work Location: On the road


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