Account Manager

3 weeks ago

Vancouver, Canada SMC Communications Inc. Full time

**Account Manager**

On-site, Work from Office
- Full-time, permanent_

Are you ready for the opportunity to represent some of the most exciting and innovative brands in culinary and hospitality, including St. Lawrence, Ask For Luigi, Alimentaria Mexicana, Phantom Creek Estates, OPUS Hotel and many more? At SMC Communications, we are passionate storytellers who deliver industry leading creative and strategic communications to build brands and drive meaningful results. We are looking for a growth-minded and collaborative Account Manager to welcome to our team.

We do things a little differently here — we are a small-but-mighty full-service agency of passionate, big-thinkers. We have earned the reputation for setting the pace in culinary and hospitality communications, bringing creative ideas to light from concept to completion, and working closely with our clients as part of their team.

**Who are we looking for?**
- Are you passionate about Vancouver’s exciting restaurant and food scene?
- Do you have established relationships with media and familiarity with the current media landscape in Canada?
- Are you collaborative and excited about working in a tight-knit team environment?
- Can you take initiative and learn on the fly?
- Do you have a strong work ethic, demonstrate obsessive attention to detail and have exemplary written & verbal communication skills?
- Do you have a personality that can tackle adversity and overcome challenges?
- Are you up on current events - especially relating to the food and restaurant world?
- Do you value work-life balance and appreciate perks and a competitive salary?
- Are you interested in being a part of something great for the long term?

**Responsibilities**:
Account Managers are responsible for overseeing all aspects of their client accounts, including, but not limited to, the following:

- Be the day-to-day project manager for multiple ongoing projects and liaison with clients providing up-to-date information and insight into the status of current projects.
- Immerse yourself in each client’s distinct brand and work closely with them to craft an authentic story that shares what makes them unique; write compelling, personalized pitches, draft media materials and pitch targeted media and influencers.
- Assist in creating and managing imaginative PR campaigns and influencer programs that will have a positive impact on clients’ businesses (and ultimately help them grow and succeed).
- Working in conjunction with SMC’s staff writer, manage the distribution of, and compile all assets for, regular press releases to key media.
- Maintain ongoing, positive relationships with key media and influencers; host media at client restaurants during and after office hours (including some weekends when necessary).
- Manage all requests for client information, assets, interviews etc., in a timely and professional manner.
- Coordinate media interviews, photo and video shoots, radio and television appearances and act as the on-site liaison between clients and the media.
- Communicate VIP and media reservation requests to clients.
- Create and organize on-brand events for client restaurant launches, media previews and other initiatives, including event logistics, guest lists and logistics.
- Play an active role in ensuring social media accounts for applicable client accounts have a consistent voice/presence by communicating regularly with SMC’s Social + Digital Media Strategist.
- Work with a sense of urgency that demonstrates a commitment to the client’s success and agency excellence.
- Send weekly media tracking, social media mentions, and progress reports to each of your clients and the SMC team.
- Be an ambassador of our agency and our clients to amply brand awareness and shape our community by demonstrating sound industry knowledge and best practices.
- Additional duties as required.

**Qualifications**
- Must have a passion for food and Vancouver’s exciting culinary scene;
- Post-secondary education in communications, public relations or related field;
- Minimum 3-4 year’s experience in a communications, public relations, marketing, journalism or related role;
- Established relationships with media and familiarity with the current media landscape in Canada;
- Ability to build and maintain relationships, collaborate with clients and internal cross-functional teams to drive deliverables to outcomes;
- A high level of proficiency with MS Word and Excel;
- Excellent written and verbal communication skills with extreme attention to detail;
- Extremely strong project management and time management skills, along with a demonstrated ability to manage multiple priorities and deadlines;
- Experience with MailChimp, WordPress / Squarespace and basic HTML an asset;
- Graphic design experience and working knowledge of Adobe Creative Suite an asset;
- Hospitality/restaurant experience is an asset.

**Benefits and Perks**
- Extended health benefits, including medical, dental, v

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