Bilingual Customer Service Representative

7 months ago


Coquitlam, Canada JOTO Imaging Supplies Full time

Since 1989 Joto has been providing digital printing solutions and supplies to the custom printing industry and has become an industry leader supplying a wide range of products. We offer heat transfer papers for laser and inkjet copiers/printers, cuttable and printable heat transfer vinyls for têxtiles, sublimation, and DTG supplies. Joto also provides laser, sublimation, and DTG printers, together with equipment packages to help digital decorators get started or upgrade their existing equipment. We carry a wide variety of heat presses, mug presses, and vinyl cutters.

Committed to offering the highest quality products and services, Joto is continually adding new products and decoration solutions that can help our customers grow their businesses.
- Work in an entrepreneurial and dynamic environment with a chance to make a direct impact on results
- Have the opportunity to build a satisfying career.
- Enjoy working with motivated and motivating people
- Want to enjoy coming to work
- Speak fluent French

At the heart of our company is our Customer Service Team that helps process, support, and troubleshoot our clients requests.

**During a work day you would be doing**:

- Processing telephone and on-line orders
- Assisting customers with product and/or service-related issues
- Working together with team members to ensure prompt and efficient order fulfillment.
- Suggesting additional products and services to customers placing inbound sales calls
- Supporting clients with logístical challenges
- Outbound Sales Calls and product sampling follow up
- Providing management with customer feedback and input on product and industry trends
- Attending trade shows when required

**Qualifications**
- A profound willingness to want to help customers succeed
- Sales or customer service experience is an asset, but not mandatory
- Professional and articulate telephone manner
- Strong attention to detail
- The ability to manage multiple orders with variable issues in a dynamic, fast-paced sales environment
- Working proficiency with the Microsoft Office suite
- Familiarity with the graphic imaging industry is an asset, but not mandatory
- Strong written and spoken English, French, Spanish an asset

If you like helping customers, and love working in a team, we are looking for you

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Paid time off
- Profit sharing

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Coquitlam, BC V3K 7A1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- French (required)

Work Location: In person



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