Customer Service Representative

7 months ago

Coquitlam, Canada Motion Full time

**SUMMARY**:
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

**JOB DUTIES**:

- Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.

**EDUCATION & EXPERIENCE**:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

**KNOWLEDGE, SKILLS, ABILITIES**:

- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Product knowledge is preferred.

**COMPANY INFORMATION**:

- Comprehensive flex benefits
- Competitive compensation package
- An attractive pension plan
- Learning and development opportunities
- Great company culture with a strong leadership team
- Open and frequent communication
- Timely feedback on individual performance and career development opportunities

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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