Customer Service Representative

4 months ago

Coquitlam, Canada Camfil Canada Inc Full time

**About us**

Camfil is a global leader in clean air solutions and a leading manufacturer of premium clean air products and has been helping people breathe clean air for more than half a century. We firmly believe that the best solutions for our customers are the best solutions for the planet too.

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative and the first point of contact for our customers, providing exceptional service and resolving inquiries or concerns. This is a dynamic role that requires excellent communication skills and the ability to multitask in a fast-paced environment.

**Duties**:

- Process and enter complicated and technical customer orders and quotes
- Assist customers with placing orders, tracking shipments, and resolving billing issues
- Handle customer complaints or escalations with empathy and professionalism
- Utilize CRM and data entry systems to update customer information and maintain accurate records
- Collaborate with other departments to ensure customer satisfaction and problem resolution

**Skills**:

- Fluent in English with excellent verbal and written communication skills
- Proficient in phone etiquette, actively listening to customers' needs, and providing appropriate solutions
- Strong data entry skills with attention to detail and accuracy
- Exceptional customer service skills, including patience, empathy, and problem-solving abilities

If you are passionate about delivering outstanding customer service and enjoy working in a team-oriented environment, we would love to hear from you. Join our team as a Customer Service Representative and be part of a company that values its employees' contributions.

Camfil is an equal employment opportunity employer and fully committed to abiding by all equal opportunity employment standards. Our Global employment policies and practices strictly prohibit all forms of discrimination and are solely based on individual merit and our organization’s needs at the time. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected status or any other characteristic protected by law.

Pay: From $55,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 2 years (required)
- Customer service: 5 years (required)

Work Location: In person

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