Customer Service Representative

4 months ago


Coquitlam, Canada Punch Tools Full time

**Job Overview**

**Responsibilities**:

- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges efficiently
- Upsell products and services to customers when appropriate
- Resolve customer complaints in a professional manner
- Perform data entry tasks accurately and efficiently
- Analyze customer feedback to improve service quality

**Requirements**:

- Excellent phone etiquette and communication skills
- Strong sales and customer service skills
- Proficiency in English; bilingual or multilingual abilities are a plus
- Ability to analyze customer needs and provide suitable solutions
- Experience with upselling techniques is preferred
- Proficient in data entry and CRM software

Pay: $24.00-$26.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care

**Experience**:

- Phone etiquette: 5 years (required)
- Data entry: 5 years (required)
- Customer service: 5 years (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2024-09-04



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