Customer Service Representative

7 months ago

Coquitlam, Canada Webber Naturals Full time

As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative and sustainable manner.

Join our dynamic team as a Customer Service Representative (CSR) and be at the forefront of delivering exceptional service As a CSR, you'll excel in processing orders, addressing inquiries from Sales Representatives and customers, and ensuring seamless resolution of issues. Embrace our company's core values, including a strong commitment to sustainability, and play a pivotal role in shaping positive customer experiences. Don't miss this opportunity to be part of a thriving team dedicated to excellence and making a difference

Webber Naturals is a trusted leader in providing high-quality nutritional supplements and natural health products. With a commitment to excellence spanning over 70 years, we pride ourselves on our dedication to science-backed formulations, rigorous quality standards, and customer satisfaction. Our extensive range of products, including vitamins, minerals, herbal remedies, and specialty supplements, is crafted to support optimal health and wellness for individuals of all ages. Backed by a team of experts and supported by cutting-edge research, Webber Naturals continues to be a go-to choice for those seeking premium-quality supplements to enhance their well-being.

We are a well-established and growing BC business and one of Canada’s leading manufacturers of nutritional supplements, dedicated to enhancing the wellbeing of our customers.

**You are good at**:

- Handling customer inquiries and concerns with professionalism and efficiency.
- Processing orders accurately and in a timely manner.
- Maintaining strong communication skills, both verbal and written.
- Collaborating with team members to resolve issues and provide exceptional customer service.

**What you have**:

- Completion of at least one year of post-secondary education in a relevant discipline.
- Minimum two years of experience in customer service, preferably in the natural nutrition and supplements industry.
- Proficiency with enterprise resource planning (ERP) systems, specifically Syspro.
- Strong attention to detail and aptitude for numbers.
- Ability to remain calm and positive during challenging interactions with customers.
- Knowledge of Factors Group of Companies products and procedures is an asset.

**What’s in it for you**:

- Opportunity to work in a dynamic and fast-paced environment within the natural nutrition and supplements industry.
- Competitive compensation and benefits package.
- Supportive team environment with opportunities for growth and development.
- Chance to contribute to a company committed to sustainability and ethical business practices.

**What you get**:

- An exciting role as a Customer Service Representative (CSR) where you will handle customer inquiries, process orders, and provide support to Sales Representatives.
- Responsibility for ensuring customer satisfaction by resolving issues promptly and effectively.
- The chance to work with a company that values its employees and promotes a positive work culture.
- Opportunity to utilize your communication skills, attention to detail, and customer service expertise to make a meaningful impact.

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.

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