Quality Assurance Manager

15 hours ago

Toronto, Canada Kensington Full time

Kensington is an award-winning luxury tour operator offering tailor-made, private-guided experiences to the world's most extraordinary destinations. Our brand promise is _'to create the experience that changes the life'_, and with our growth plans, we are looking for passionate and highly motivated sales professionals with travel experiences to be part of our fun, collaborative, and engaging team.

**Overview**

Kensington is seeking an experienced Quality Assurance Manager to join our team. This is a hands-on position, responsible for establishing and overseeing all aspects of our testing and quality assurance program, ensuring that all platforms and products meet the highest standards of quality and compliance while fulfilling the business need for innovation.

The Quality Assurance Manager is responsible for establishing and managing the organization's quality assurance program, working closely with platform and product teams to understand development processes, establishing benchmarks and standards for quality, defining relevant test processes and procedures, and operationalizing a best-fit testing program.

This role requires a strong background in quality management, testing, relationship building and effective communication skills with both technical and business audiences.

**What You'll Do**
- Establish collaborative relationships with key partners including business teams, IT teams and external SaaS partner teams
- Participate in Planning and DevOps processes to identify early scopes for testing associated with planned software changes / releases
- Develop and implement testing / QA policies and procedures based on best practices but tailored for the needs of the organization. These would be expected to evolve over time, with greater organizational maturity
- Collaborate with technology partners to build and manage fit-for-purpose testing environments, also ensuring that profiles and accounts are built to support testing needs, while also monitoring, troubleshooting and resolve issues arising.
- Build out test practices and test cases that allow for fulsome, relevant testing for all key platforms and services, with each release or major change
- Identify and implement testing automation tools, reports and dashboards to ease the manual burden of testing and QA activities and elevate outcomes
- Prepare Training and/or Job Aids that educate testing resources on how to access environments, validate profiles / accounts, execute test cases correctly and to capture the required test results at the right level of detail and format
- Maintain the online repository of all testing / QA artefacts
- Coordinate and participate in testing and QA activities, including building and overseeing schedules for tester / testing activity.
- Identify and analyzes issues, bugs, defects, and other problems, and recommend and facilitate solution identification amongst stakeholder teams
- Deliver documented testing outcomes in the established format / level of detail, analyzing results and delivering recommendations on suitability of changes for release to the production environment
- Collaborate with key stakeholders to identify areas for ongoing improvement in production systems
- Maintain a historical record of quality in delivered product / software - including KPIs - to aid in continuous improvement activities

**Requirements**:

- Completion of a 3 or 4-year degree/diploma, preferably in Computer Science, Engineering, Information Systems, Quality Assurance or an equivalent field
- 7+ years' experience in a hands-on Testing / Quality Assurance role, preferably in a software development environment and/or an environment with extensive systems integration testing, **including at least 3+ years** leading / managing a team of Testing/QA resources
- Strong knowledge of quality assurance methodologies, including software testing / QA processes, and a demonstrated ability to build a Testing/QA function
- Excellent analytical skills with the ability to interpret complex data
- Proficient in project/task management principles and practices
- Strong communication skills, both verbal and written, with the ability to work collaboratively across departments
- Detail-oriented with a commitment to maintaining high-quality standards, yet able to thoughtfully advise on approaches to maintain velocity while minimizing business risk
- Ability to generate precise and concise functional testing metrics and measures of quality
- Experience in a SaaS environment that has an agile development process is a huge plus

**Nice to Have**
- Domain knowledge in the Travel and Tours industry
- Familiarity with industry regulations and compliance requirements pertaining to PII, PCI-DSS, HIPPA and GDPR is preferred.
- Experience with Atlassian products such as Jira and Confluence
- Comfortable operating in a mixed Agile - Waterfall - Hybrid environment
- Lean Six Sigma Green Belt Certification or Six Sigma Black Belt Certification

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