Project Quality Manager

7 months ago

Toronto, Canada Arup Full time

We are seeking to fill a **Project Quality Manager / Quality Assurance Discipline Leader** role to support Arup’s major infrastructure projects in Toronto, Montreal, and Ottawa, and to develop a long-term capability within the Americas region to support similar, present and future projects within the Arup Americas region (Canada and USA).

This is a full-time, permanent role based in Toronto. The role will report to the region Arup Management System Manager.

**Key job responsibilities include**:

- Develop and maintain design quality manuals, policies, and procedures in conformance with the contract requirements.
- Liaise with the project manager during subcontractor and or supplier evaluation to establish the suitability of subcontractor Quality management practices.
- Liaise with client quality representative when required.
- Plan and conduct internal and second party quality assurance audits to ensure conformance with the client and contract requirements.
- Ensure follow-up on any identified non-conformities, and client complaints by conducting investigations, developing corrections and corrective actions, and overseeing their effectiveness.
- Support the project leadership to establish project risk registers and to monitor risk management activities regularly.
- Identify training needs and perform quality assurance training to project teams.
- Develop required quality assurance reports and provide inputs to other project management reports as needed.
- Assure ongoing compliance with project quality assurance and regulatory requirements and identify areas for improvement.
- Manage, train and coach other quality assurance staff, and other project members when necessary.
- Substantiate the quality conformance of project deliverables and services during the project lifecycle.
- Supervise other project quality managers working on similar projects within the region.
- Develop and implement a strategy for development of the project quality management capability within the region. The strategy should consider existing and anticipated project needs, hiring and training strategy, succession planning.

**Qualifications and Experience**:

- Degree in Civil or Mechanical Engineering, or in a related engineering discipline
- A minimum seven years of experience as a Project Quality Manager for engineering design and / or construction projects
- Professional qualification in engineering and / or quality management
- The following qualification are a plus:

- ISO 9001:2008 Lead Auditor Training
- ASQ Certified Quality Auditor (CQA)
- Good working knowledge of ISO 9001:2015

**Qualities**:

- Strong interpersonal and communication skills essential for team-based working
- Strong analytical skills with the ability to interpret data and determine course of action.
- Strong networking, interpersonal, teamwork and collaboration skills
- Ability to effectively conduct different types of audits in a professional, ethical, and objective manner.
- Strong computer skills and proficiency with programs used to gather, analysis and reports (i.e., spreadsheets, databases, word processing, etc.)
- The ability to prioritize effectively, manage deadlines and exceptional organization skills required for our rapidly changing environment.
- Presentation skills with colleagues and clients of all levels

**Benefits that Work** - At Arup, we have a comprehensive and valuable benefits program that works for our employees and their families. These are 100% paid for by Arup expect for optional life insurance. These benefits provide health and welfare security for you as well as paid time off for rest and renewal. Our Global Profit Share Plan (paid bi-annually) provides an opportunity for you to share in the success of the Firm. As a valued employee of Arup, you can also choose to participate in our GRRSP 5% company match to help you save for your future.

**Flexible Working** - We believe that flexible arrangements create a more inclusive way of working that supports our diversity and the wellbeing of our people. Options for alternative schedules and the ability to work outside of the office for a portion of your workweek are available.

Arup is committed to improving accessibility for individuals with disabilities and to ensuring that all of our employees have the support and the tools they need to succeed. We have developed policies relating to human rights, accessibility and accommodation, and provide all our employees with training on these matters either during orientation and/or on an ongoing basis.

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