Program Coordinator, My Best Friends Closet

2 weeks ago

Calgary, Canada Making Changes Employment Association of Alberta Full time

**FTE**: 1.0 FTE (37.5 hours per week)

**Hours**: Tuesday 11:30am-7pm; Wednesday to Saturday 9am - 4:30pm (Work outside of these hours may be required for meetings and events. Hours to be flexed as required.)

**Location**: Primarily onsite, option to work from home on Friday, expectation to attend in-person meetings as needed (locations will vary).

**Start Date**:As soon as possible

**About Making Changes Association**

Making Changes Association (MCA) is a community of women helping women through life’s stages and transitions by providing them with skills and resources to support their pursuit of meaningful work and educational opportunities. Our vision is to empower women so they can make meaningful contributions to the community. MCA opens doors to employment and education for women and teenage girls and helps them develop the confidence to step through these doors in the direction they desire.

**What We Offer**
- A collaborative, engaging, and supportive team
- An environment that encourages learning, feedback and growth
- A compensation package that includes a health spending allowance, generous vacation, sick, and personal time entitlements
- An understanding of work and life demands, offering options to help balance personal and work life
- The opportunity to make a significant impact in the lives of women, those who identify as women and teen girls.

**Position Summary**

Reporting to the _Program Manager, Dress for Success Calgary/My Best Friend’s Closet_, the _Program Coordinator, My Best Friend’s Closet/Dress for Success Calgary_ is an integral part of a committed, and hardworking team. The Program Coordinator is responsible for supporting the daily operations of My Best Friend’s Closet (MBFC) program, including client booking process, scheduling and supporting volunteers, community partner engagement, and reporting requirements to the Program Manager. They also support key elements within Dress for Success Calgary program, working closely with the other Program Coordinator, Dress for Success Calgary. They demonstrate strong competencies in customer service, conflict management, organization, and time management.

Key responsibilities include:

- MBFC Coordination (including client bookings, volunteer training, scheduling and support, styling, donation sorting, inventory management, etc.) - approx. 60% of position.
- Support and Coordination of retail partner donations (i.e., Chatters, Blu, etc.)
- Support the Dress for Success Working Women’s Group in partnership with the Program Manager
- Provide back-up support for the DFS Coordinator based on programming needs.
- Working closely with the Program Manager on program delivery, operational efficiencies, fundraising events, and other duties as required.
- Support agency special projects/funding opportunities

**Role Details**

Working with the Program Manager, the position must meet or exceed targets pertaining to client enquiries, client bookings, volunteer support/engagement, client satisfaction, and program improvements/expansion.
- Maintain client database and ensure timely scheduling of clients for the MBFC program.
- Answer MBFC client inquires within 48 business hours.
- Complete monthly, annual and grant reporting in a timely manner.
- Support coordination of MBFC program volunteer including communication of MBFC program updates and processes, and training of MBFC new volunteers and group volunteers.
- Foster a positive environment for clients and volunteers.
- Stay current on youth fashion trends in order to enhance the customer experience.
- Pivoting to fill in daily volunteer gaps.
- Providing back-up support to Program Coordinator, Dress for Success Calgary.
- Support organizational fundraising campaigns, events, and initiatives.
- Support marketing efforts through encouragement of client and volunteer testimonials, pictures for social media, etc.
- Please note this list is non-exhaustive. Making Changes operates in a very team-oriented environment which guarantees that support to others in the organization is available as requested. _

**Key Attributes Required for Role**:

- Energy and enjoyment working with youth clients and volunteers.
- Highly motivated and proactive self-starter with a high degree of attention to detail.
- An analytical thinker who values process and had strong project management skills.
- A result-oriented individual with a strong decision making and problem-solving abilities.
- A proven collaborator with exceptional communication and conflict management skills.
- An enthusiastic team-player who excels in a fast-paced environment.

**Position Qualifications/Experience**:

- 1-3 years of relevant experience (i.e., retail, customer service, volunteer support, administrative, etc.) _**Experience in a retail environment is a strong asset. **_
- Passionate about non-profit organizations, and in particular about serving and empowering women and teen girls to implement MCA’s mission.
- Ability to commu

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