Program Coordinator

2 months ago

Calgary, Canada MNP Full time

Job Details

Description

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Technology – Solution Delivery team as a Program Coordinator. This diverse team of tech-savvy builders and problem solvers embraces digital transformation, and the possibilities technology brings to the future of our industry. We’re looking for team members who have a strong sense of ownership and drive, and who thrive on delivering high-quality solutions that are redefining the way MNP does business.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

Ensure program documentation, including program roadmap, project information, and other resources and materials, remains accurate and up-to-date Maintain program knowledge base content and distribution lists Generate regular reports on program activities and performance metrics under the guidance of the Program Manager Organize activities for delivering training and manage training resources for business users Monitor usage statistics across our application stack to generate insights and better inform strategic decisions Update lists of product and feature requests along with their status Maintain vendor contracts and records Track ongoing activities and initiatives in collaboration with vendors Manage minor procurement activities to ensure the effective supply of licenses Liaise with internal departments, vendors, and stakeholders to address and resolve high-impact escalation issues Identify trends, patterns and other opportunities for efficiencies and improvement in the program Provide ad-hoc support to Project Managers to enable the successful execution of projects Foster effective and positive communication and collaboration among all team members supporting the program Seek input from business users to make enhancements across program processes and best practices

Skills and Experience

At least 3 years of experience in business administration, project administration or application support in a technology-focused role Demonstrated proficiency and work experience in MS Office, with focus in Excel Excellent communication skills Experience in a bookkeeping or accounting-related role is considered an asset Proficient in using SaaS applications with work experience on QuickBooks Online and/or Xero is considered an asset Ability to communicate in French is considered an asset

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