Director, Account Strategy

4 weeks ago

Calgary, Canada Orennia Full time

**Location: New York, or Calgary, AB**
**Position Type: Full time, salaried**
**Reports to: Chief Revenue Officer**
**About Orennia**

Orennia provides an all-in-one platform for accurate data, predictive analytics and actionable insights across the energy transition. We drive faster capital allocation decisions and help our clients maximize returns across the solar, wind, storage, power, RNG, CCUS, clean fuels and hydrogen sectors. The technology that powers Orennia’s platform delivers an unparalleled experience, distilling information into actionable insights to give our clients a competitive edge.

As the world decarbonizes its energy stack, trillions in capital need to be deployed. Global investment in the energy transition must quadruple to over $5 trillion annually to stay on the 1.5°C pathway, according to the International Renewable Energy Agency. Without accurate data and predictive analytics, developers and investors will struggle to deploy capital efficiently and maximize returns. Orennia’s platform expedites the energy transition with effective and robust information for smarter capital allocation choices.

**Why Join Orennia?**

People are at the heart of the best technology companies. We’ve brought together some of the industry’s top experts and brightest minds in data orchestration, analytics, software development, and industry insights to uncover opportunities where others can’t. At Orennia, you’ll become part of a collaborative culture and do work that matters. We trust and support each other, ask hard questions and solve complex problems together. Guided by a spirit of inquiry, our team has a product-driven, continuous delivery mindset to drive our innovation forward.

**The Opportunity**

As a Director of Account Strategy, you have led successful customer engagement strategies in analytics, software or SaaS businesses, ideally for renewable power, utilities, energy or finance clients. You will play a critical role in our go-to-market strategy as you will oversee a portfolio of key accounts and forge strong relationships with our clients and prospects to empower them as they adopt Orennia’s products. Reporting to our Chief Revenue Officer, your primary objective is to implement strategies that will drive customer satisfaction, retention, and continue to expand existing accounts.

If you’re passionate about customer success and have the experience to lead a team in a fast-growing SaaS environment, we would love to hear from you.

**What You’ll Do**
- Recruit, lead and mentor the Customer Success and Account Management teams to deliver exceptional service and drive customer engagement.
- Develop and implement strategies to improve customer satisfaction and maximize retention rates as measured by GRR.
- Lead efforts to drive NRR by maximizing revenue expansion within existing accounts by expanding our overall footprint and cross-selling new modules.
- Develop and nurture critical executive and senior level relationships required to drive adoption and support account growth.
- Collaborate with sales, product, and marketing teams to create and optimize upsell strategies the CS and AM teams use to increase ROI (GRR & NRR).
- Identify and deliver on opportunities to improve processes, methodologies, communication and other cadence outreach to improve leads generated.
- Create and execute customer success plans tailored to individual client needs, ensuring alignment with their business objectives.
- Serve as the face of the company by understanding our product offerings and be able to effectively communicate their value to clients.
- Monitor and analyze customer feedback, metrics, and trends to enhance service offerings.
- Define and track key performance indicators (KPIs) relevant to account health, the entire team, and the entire business.
- Advanced business experience and ability to create strategies, guidelines, and objectives and implement them while driving business growth and creating data-driven reports.
- Strong analytical and goal-oriented mindset backed by expert-level project management knowledge and skillset.

**Who You Are**
- You have a Bachelor’s Degree coupled with a proven track record of success as a quota-carrying customer success leader.
- 10+ years building and motivating high performing Customer Success and Account Management teams in a SaaS Company.
- Seasoned leader well versed in digital selling who has managed complex, high-value accounts and driven both retention and expansion revenue.
- Well versed in cross selling, upselling, and account renewal strategies.
- You have the natural ability to lead and negotiate high price points and/or enterprise deals.
- Your business acumen combined with your communication skills (written and verbal) have allowed you to excel at engaging with senior level executives.
- Experience or demonstrable passion for renewable technologies, data, analytics, and power markets.

**Why You’ll Love Orennia**

At Orennia, you

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