Manager, Academic Scheduling
2 months ago
Reporting to the Associate Registrar for Student Records, Registration, and Scheduling, and as part of the Enrolment Services management team in the Office of the Registrar (OTR), the Manager of Academic Scheduling will lead and oversee the accurate, timely, and effective scheduling of a wide range of courses.
The Manager oversees daily operations, including staff and budget management, in a multi-campus service environment leveraging integrated information systems and advanced technology.They also engage in proactive planning and strategic initiatives to enhance operational efficiencies, set service standards for departmental interactions, resolve issues related to curriculum implementation, academic records management, and reporting, establish critical business timelines, and oversee business processes and departmental workflows in collaboration with the Associate Registrar.
The role involves gathering and analyzing data from various sources to produce reports that inform strategic enrollment planning and decision-making.
Working closely with the Associate Registrar, the manager tracks service levels and performance metrics to meet Sheridan's objectives. As a key member of the Office of the Registrar (OTR) management team, they contribute significantly to developing OTR strategies to achieve student enrollment targets.
**What You’ll Be Doing**
- Setting department goals and objectives; Establishing & reporting on performance standards;
- Creating, maintaining and reporting of academic records, including courses, programs, transcripts, grades, and degree verifications;
- Managing the accuracy and security of academic records, including implementing processes and procedures to ensure the integrity and confidentiality of these records;
- Working with senior academic leaders in a proactive, collaborative manner to identify opportunity for improvement (e.g., timelines, business process, reporting);
- Ensuring delivery of an exceptional student experience to support student success
- Providing conflict resolution and problem solving for escalated issues;
- Providing consultation, guidance and advice to Sheridan academic management, faculty, students, staff and external clients;
- Working collaboratively with key collaborators at the College to ensure quality control and coordination of areas of accountability;
- Providing data and information to OTR and SEEM leadership, senior management and other key collaborators at the College to inform on higher level processes (e.g. planning, budgeting, reporting etc.);
- Conducting data analysis/forecasting in support of the Strategic Enrolment and/or adhoc requests and making recommendations to senior academic leaders;
- Identifying new and emerging initiatives in the field that support the directions of the Faculties and the OTR. Develops and documents processes required to implement these initiatives;
- Participating as a member of the Office of the Registrar (OTR) management team in departmental strategic planning activities. This includes environmental scanning, identifying /surveying customer needs;
- Providing leadership, guidance and direction to staff and optimizes performance of the function;
- Developing departmental human resources and financial management plans and is accountable to plans; Aligns resources on function priorities and projects;
- Ensuring excellent customer service, continuous improvement and strategic and tactical planning through staff training and development, streamlined procedures, supportive technological and physical resources and quality standards.
**About You**
You have a highly collaborative spirit and interpersonal skills with the ability to work with others to support establishing and achieving collective goals.
You are a self-directed natural leader and have a highly collaborative spirit which, combined with your keen interpersonal and communication skills, empowers you to build positive and collaborative relationships and create and maintain a positive organizational culture.
You have superlative presentation and influencing skills with an ability to influence at all levels and obtain buy-in when diverse needs and competing priorities exist, and can clearly communicate complex information verbally and in writing across multiple levels.
You have a client service focus with an aptitude to make connections, support others, provide excellent customer service and might identify as a community builder.
Your research and analysis skills will help to facilitate the measurement, interpretation and presentation of information in the most impactful way.
You enjoy a start-up environment where you can support the day-to-day work while also seeing the bigger picture vision and strategy. You are comfortable with entering unchartered territory and spotting new opportunities.
You have sound understanding of project management principles and tools and have the ability to multi-task, prioritize, balance and manage multiple complex and c
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