Customer Service and Experience Agent
6 months ago
Join us at DeSerres and let your listening skills, proactivity and interpersonal skills enrich our customer service and experience team.
**What we offer**:
- 36-hour work week ;
- 3 weeks vacation after 1 year of service ;
- 5 days flexible leave;
- Summer hours;
- Group insurance paid partly by employer;
- REED/RPDB;
- Hybrid work (3 days a week face-to-face);
- Anniversary leave;
- In-store discounts.
**As a customer service and experience agent, you will**:
- Handle complaints and offer appropriate compensation.
- Assist customers with the online ordering process, including helping them navigate the website, create online accounts, use gift cards, or other payment methods.
- Track pending orders and provide updates to customers on the status of their delivery.
- Perform address verifications in collaboration with our delivery partners.
- Handle customer complaints professionally and efficiently, striving to resolve issues and ensure customer satisfaction.
- Carry out fraud checks and address corrections.
- Any other related duties;
**Requirements and qualifications for the position**:
- DEC ;
- 1 to 2 years' experience in customer service;
- Excellent oral and written skills (French and English);
- This requirement is necessary because in this position, you will have to deal with customers, partners and/or our subsidiaries on the English Canadian side on a recurring basis, both orally and in writing.
- Excellent listening skills, empathy and proactivity;
- Positive attitude and professional work ethic;
- Ability to work effectively in a dynamic environment and manage multiple tasks simultaneously ;
- Team spirit and ability to collaborate with different departments to solve customer problems.
**About us**:
A leading destination for all creative people, DeSerres is the benchmark for creativity. With some thirty stores and a unique expertise acquired over three generations, the family-run business inspires its customers to let their imaginations run wild and accompanies them through their various projects. DeSerres stands for originality, boldness and resourcefulness. Because every day needs a touch of magic to reveal its most beautiful colors. Because life is a canvas.
We're an equal opportunity employer. Thank you for your interest, but only those selected for an interview will be contacted.
-
Customer Experience Agent
6 months ago
Montréal, Canada Apollo Scooters Full time**Who are we?** Apollo Scooters is a North American manufacturer and distributor of electric scooters with a mission to improve lives through innovative transportation solutions. We do this by making getting to places cheaper, more environmentally friendly, and enjoyable. We are a small, dynamic team with big ambitions that managed to become a market leader...
-
Customer Service Agent
6 months ago
Montréal, Canada Boutique 1861 Full timeCompany Description Founded in 2009, Boutique 1861 is a fast-growing Quebec-based company specialized in women's apperel with four distinct brands : Boutique 1861, La Petite Garçonne, Boudoir 1861 and Maison Garçonne. The company has 4 stores on Saint-Laurent Street in Montreal (close to public transportation!), an online store and more than 80 passionate...
-
Customer Experience Center Agent
6 months ago
Montréal, Canada Intelcom Full timeRide the next mile with us! - At Intelcom, the customer experience is at the heart of our DNA. As a Bilingual Customer Experience Center agent, you will be responsible for answering phone calls from our business partners and customers with the goal of listening, understanding and resolving issues in a timely manner. You will have the chance to evolve within...
-
Customer Experience Center Agent
6 months ago
Montréal, Canada Intelcom Full timeRide the next mile with us! - At Intelcom, the customer experience is at the heart of our DNA. As a Bilingual Customer Experience Center Agent, you will be responsible for answering phone calls from our business partners and customers with the goal of listening, understanding and resolving issues in a timely manner. You will have the chance to evolve within...
-
Customer Experience Manager
6 months ago
Montréal, Canada Fujitsu Full time**Role Purpose** The Customer Experience Manager will lead a front-line team whose focus is about providing a friendly, knowledgeable, personalized and efficient IT experience for the Client’s employees. The Customer Experience Manager will work closely with the Service Delivery Manager and will ensure that all Service Desk Services, Delivery commitments...
-
Customer Service Agent
1 month ago
Montréal, QC H2X 2V4, Canada Boutique 1861 Full time**Company Description** Founded in 2009, Boutique 1861 is a fast-growing Quebec-based company specialized in women's apperel with four distinct brands : Boutique 1861, La Petite Garçonne, Boudoir 1861 and Maison Garçonne. The company has 4 stores on Saint-Laurent Street in Montreal (close to public transportation!), an online store and more than 75...
-
Customer Service Agent
6 months ago
Montréal, Canada TP-Holiday Group Limited Full timeThe Customer Service Agent offers important support for our company’s activities. He/She ensures the satisfaction of our customers by offering an outstanding service and by following the standards established in the Customer Service and After Sales department. Reporting to the Customer Service and After Sales Manager, the selected person responds to...
-
Customer Experience Agent
6 months ago
Montréal, Canada Thibert Full time_Founded in 1976, Thibert (Robert Thibert Company Inc.) is one of the largest distributors of auto parts, RVs and trailers in North America. Thanks to our dynamic growth strategy, Thibert will become a key player in the industry. Our vision for the future: a unique customer experience, supported by a team of passionate professionals, focused on innovation,...
-
Customer Service Agent
6 months ago
Montréal, Canada National Bank of Canada Full timeYoutube Video As a Customer Service Agent for our Montréal’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. **Your compensation** The salary starts at $21.50/hour with two...
-
Customer Service Agent
6 months ago
Montréal, Canada Corporation Adfast Full timeWorking at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...
-
Lead Agent, Customer Services
6 months ago
Montréal, Canada American Airlines Full timeLocation: Pierre Elliot Trudeau Intl Apt (YUL-TRMU) Additional Locations: None Requisition ID: 70283 **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey,...
-
Customer Service Agent
7 months ago
Montréal, Canada Corporation Adfast Full timeWorking at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...
-
Customer Service Agent
6 months ago
Montréal, Canada Corporation Adfast Full timeWorking at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...
-
Customer Service Support Agent
6 months ago
Montréal, Canada CTConsultants Full time**CTC007428 - Customer Service Support Agent**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Eleven months**: **Mode de travail: Remote**: **Description**: Roles and Responsibilities: - Act as an escalation point towards our Wireless Network vendor, to investigate, expedite, and - resolve network issues and business...
-
Customer Service Agent
6 months ago
Montréal, Canada NAPA Auto Parts Full time**Company Description** Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country;** we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...
-
Customer Service Agent
6 months ago
Montréal, Canada LCI Education Full timeLCI Education is a diverse learning community of 12 select higher education institutions with 23 campuses on 5 continents, and 2,000 colleagues involved in educating over 20,000 learners worldwide each year. As a Customer Service Agent and under the supervision of the Admissions Manager, you will be the first point of contact between future learners and...
-
Agent Du Service Clientèle
6 months ago
Montréal, Canada Voxdata Full time**English version to follow** **Prêt à vous joindre à l'un des plus importants centres d'appels de Montréal ! VOXDATA vous attend !** Nous cherchons à agrandir notre équipe avec de nouveaux membres qui sont prêts à devenir nos prochains experts en offrant la meilleure expérience client possible ! **Voici quelques raisons pour lesquelles il fait...
-
Customer Service Agent
4 months ago
Montréal, QC, Canada Corporation Adfast Full timeWorking at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...
-
Agent Du Service Clientèle
6 months ago
Montréal, Canada Voxdata Full time**English version to follow** **Prêt à vous joindre à l'un des plus importants centres d'appels de Montréal ! VOXDATA vous attend !** Nous cherchons à agrandir notre équipe avec de nouveaux membres qui sont prêts à devenir nos prochains experts en offrant la meilleure expérience client possible ! **Voici quelques raisons pour lesquelles il fait...
-
Agent Du Service Clientèle
6 months ago
Montréal, Canada Voxdata Full time**English version to follow** **Prêt à vous joindre à l'un des plus importants centres d'appels de Montréal ! VOXDATA vous attend !** Nous cherchons à agrandir notre équipe avec de nouveaux membres qui sont prêts à devenir nos prochains experts en offrant la meilleure expérience client possible ! **Voici quelques raisons pour lesquelles il fait...