Customer Experience Center Agent

6 months ago

Montréal, Canada Intelcom Full time

Ride the next mile with us
- At Intelcom, the customer experience is at the heart of our DNA. As a Bilingual Customer Experience Center agent, you will be responsible for answering phone calls from our business partners and customers with the goal of listening, understanding and resolving issues in a timely manner. You will have the chance to evolve within a rapidly growing company where customer service is valued.

What is a typical work day?
- Inform clients about the status of their delivery;
- Collect comments from clients and escalate particular cases if needed;
- Improve the company's service by listing issues that came up while dealing with problematic cases throughout the day.

What do you need to be successful?
- You have some experience in a customer service position (call centre environment seen as an asset);
- You are effective, responsible and keep your cool while facing difficult cases;
- You have great listening and writing skills;
- The customer satisfaction is your priority;
- You have the capacity to show courtesy and empathy when needed;
- You are comfortable working with Office 365, Google Maps, and internet in general;
- A quiet work area from home;
- A computer (laptop or desktop) with 16gb of RAM (or 8gb wired connexion);
- A stable WiFi connection (60 Mbps or more)
- You are bilingual (English and French).

Why Choose Intelcom?
- Full time schedule available Monday to Friday from 10h00 to 18h00
- Friendly work environment, at the cutting edge of technology;
- Collective insurance and benefits after 3 months.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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