Customer Experience Agent

6 days ago


Montréal, Canada Thibert Full time

_Founded in 1976, Thibert (Robert Thibert Company Inc.) is one of the largest distributors of auto parts, RVs and trailers in North America. Thanks to our dynamic growth strategy, Thibert will become a key player in the industry. Our vision for the future: a unique customer experience, supported by a team of passionate professionals, focused on innovation, continuous improvement of our practices, the development of distinctive private label products and a multi-channel communication platform for all our partners. _
- Are you a passionate professional who wants to evolve in a team environment, energetic, focused on collaboration and innovation? We are looking for talented, enthusiastic and responsible collaborators who are looking for a new adventure within a successful and reputable company._

**CUSTOMER EXPERIENCE AGENT**

Reporting to the Customer Experience Supervisor, this position will be responsible for responding to inquiries, providing information and resolving all issues related to orders, products and after-sales service. The person will also be responsible for helping customers understand how our website works, and helping the customer make the most of this tool to facilitate their Thibert customer experience.

**Description of tasks / responsibilities**
- Assess customer technical issues/requests, manage cases and provide clear, effective and cost effective guidelines and solutions
- Help customers find the answers they need through various online tools
- Recommend the right spare parts and/or alternatives to customers at the best cost
- Properly document all requests and technical issues
- Open customer accounts by saving account information (tickets)
- Maintain and document customer records by updating and saving the history of requests and technical issues
- Adequately answer warranty questions

Qualifications requises

**Training**
- High school diploma (GED) or higher

**Experience**
- Minimum of 2 years customer service experience and call centre experience (an asset)

**Skills**
- Bilingual in both written and oral (French and English) to respond to US and Canadian clients
- Good knowledge of Microsoft Office and able to learn new operating systems
- Good problem solving skills
- Passionate about customer service, professional and diplomacy
- Ability to handle multiple cases simultaneously (multitasking)
- Well developed communication and interpersonal skills
- Consistent helpful attitude to customer
- Good stress management during busy periods

**We offer**:

- Working environment with a dynamic team;
- Comprehensive group insurance (life, disability, medication, dental, paramedical)
- Group RRSP with employer participation;
- Mobile leave bank;
- Complimentary coffee and snacks on site;
- Hybrid telework;
- Free parking is available on site.

**Place of work**:Moncton
**Position**:Full-time, permanent
**Work schedule**:8:00 - 17:00

We adhere to the principles of inclusive and egalitarian hiring.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- French (required)

Shift availability:

- Day Shift (required)

Work Location: Hybrid remote in Châteauguay, QC J6J 4Z2



  • Montréal, Canada Apollo Scooters Full time

    **Who are we?** Apollo Scooters is a North American manufacturer and distributor of electric scooters with a mission to improve lives through innovative transportation solutions. We do this by making getting to places cheaper, more environmentally friendly, and enjoyable. We are a small, dynamic team with big ambitions that managed to become a market leader...


  • Montréal, Canada DeSerres (head office) Full time

    Join us at DeSerres and let your listening skills, proactivity and interpersonal skills enrich our customer service and experience team. **What we offer**: - 36-hour work week ; - 3 weeks vacation after 1 year of service ; - 5 days flexible leave; - Summer hours; - Group insurance paid partly by employer; - REED/RPDB; - Hybrid work (3 days a week...


  • Montréal, Canada Bota Bota Full time

    Your mission on the boat: _Guiding, through thick and thin_ Like a beacon, the flight attendant has the primary role of being a landmark on the boat. Under the supervision of the Assistant Spa Experience Director, he is responsible for the safety and harmony of the boat, constantly keeping an eye on his surroundings. He is also in charge of welcoming...

  • Experience Leader

    3 weeks ago


    Montréal, Canada GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    2 weeks ago


    Montréal, Canada GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...


  • Montréal, Canada Intelcom Full time

    Ride the next mile with us! - At Intelcom, the customer experience is at the heart of our DNA. As a Customer Experience Agent, you will be responsible for answering phone calls from our business partners and customers with the goal of listening, understanding and resolving issues in a timely manner. You will have the chance to evolve within a rapidly growing...

  • Customer Care Agent

    3 weeks ago


    Montréal, Canada EQ3 Full time

    EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we incorporate into our perspective, the better we're able to...

  • Customer Care Agent

    2 weeks ago


    Montréal, Canada EQ3 Full time

    EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we incorporate into our perspective, the better we're able to...


  • Montréal, Canada Good Protein Full time

    Good Protein est une jeune entreprise en très forte croissance, qui a comme mission d'offrir des mélanges de superaliments naturels, qui sont non seulement remplis de bienfaits pour la santé et qui sont également remplis de bon goût! **Description du poste**: Nous sommes à la recherche d'un Gestionnaire de l'expérience client et de la logistique...


  • Montréal, Canada Apollo Scooters Full time

    **Who are we?** Apollo Scooters is a leading micro mobility company, proudly headquartered in Montreal, Canada. Short distance travel represents 80% of all trips we take, and Apollo is on a mission to make it better. We design and manufacture next generation vehicles that merge hardware and software into a seamless transportation experience. We are a small,...


  • Montréal, Canada BUSAC Immobilier Full time

    **I - IDENTIFICATION OF POSITION** COMPANY: BUSAC Real Estate TITLE: Customer Service Agent DEPARTMENT: Operations Division IMMEDIATE SUPERIOR: Administrator - Operations and Project Management WORK LOCATION: Head Office **II - SUMMARY DESCRIPTION** In the execution of his duties the Customer Service Agent receives, handles, and ensures appropriate...


  • Montréal, Canada Coca-Cola Canada Bottling Limited Full time

    Facility Location - L'Assomption Employee Type - Regular Employee FT Hourly **About This Opportunity**: As a Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs. The Customer Sales Solutions Centre (CSSC) offers exceptional world class service to customers across...


  • Montréal, Canada Apollo Scooters Full time

    **Who are we?** Apollo Scooters is a North American manufacturer and distributor of electric scooters with a mission to improve lives through innovative transportation solutions. We do this by making getting places cheaper, more environmentally friendly, and enjoyable. We are a small, dynamic team with big ambitions that managed to become a market leader...


  • Montréal, QC H2X 2V4, Canada Boutique 1861 Full time

    **Company Description** Founded in 2009, Boutique 1861 is a fast-growing Quebec-based company specialized in women's apperel with four distinct brands : Boutique 1861, La Petite Garçonne, Boudoir 1861 and Maison Garçonne. The company has 4 stores on Saint-Laurent Street in Montreal (close to public transportation!), an online store and more than 75...


  • Montréal, Canada Grainger Canada Full time

    **Primary Function**: The Manager, Customer Experience is responsible for direct management of a team of approximately 15 Team Members. The leader role is the key to ensuring Customer Service Center teams are delivering peak performance. This is done by providing direct coaching to team members. The leader builds an engaged team that meets business...


  • Montréal, Canada Cendrex Full time

    Are you someone who prides themselves on their communication skillsand enjoys helping others? Look no further! Cendrex is a reputable North American company specializing in access panels and mailboxes and has been experiencing significant growth in recent years. Consequently, we're seeking a Customer Service Agent to join our team. In this role, you'll...


  • Montréal, Canada SharkNinja Full time

    SharkNinja is the company behind the hugely successful Shark and Ninja brands. Our mission is to delight our consumers with innovative products, and to positively impact people’s lives every day in every home around the world! - The Consumer Experience Specialist will be responsible for designing and reporting out of both pre and post purchase experience...


  • Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:On-site**: **Employee Status**:Regular**: **Schedule**:Full-time**: We have many opportunities in our Montreal contact customer centre team. A career as an agent is to use your customer service skills to respond to the changing needs of our clients. The Customer Service Centre exists to help our...


  • Montréal, Canada Red Label Vacations Full time

    **GROW YOUR CAREER** **Position**:Customer Support Agent **Status**:Full Time **Department**:Web Reservations **Reports to**:Manager, Customer Support, Retail & Web **Location**:Remote **The Opportunity** If you have a great passion for **vacation planning**, and are a natural when it comes to **customer service** and making someone’s day - this is the...


  • Montréal, Canada Red Label Vacations Full time

    **GROW YOUR CAREER** **Position**:Bilingual Customer Support Agent **Status**:Full Time **Department**:Web Reservations **Reports to**:Manager, Customer Support, Retail & Web **Location**:Remote **The Opportunity** If you are fluently bilingual in French and English, have a great passion for **vacation planning**, and are a natural when it comes to...