Sales Excellence

3 weeks ago

Toronto, Canada Microsoft Full time

We are looking for an outcome-driven Sales Excellence (SE) to support the Enterprise segment's current and forward-looking business goals. You will drive a predictable Rhythm of Business (ROB) with cross-functional teams to ensure quality four-quarter (4Q) rolling business outcomes. You will work with Segment and Sales leaders to instill sales process discipline on pipeline health management, guide Sales Leaders on Microsoft sales methodologies, and collaborate across roles and segments to proactively seek resolution to manage change within your segment.

**Responsibilities**:
**Business Partnership and Support**:

- Drives sales growth through long term account or business planning. Analyzes the outlook and generates business insights to advise and/or partner with the sales leadership team on long-term sales/organizational/partner strategies. Drives efforts to integrate strategy components (e.g., programs, blueprints), cascade, align, and execute the defined strategy across the organization.
- Guides segment leads or partners, or collaborates with peers to develop segment strategy for segmentation, territory planning, and quota setting. Provides leadership on proposed segmentation changes based on local business knowledge. Aligns with Business and Sales Operations (BSO) on quota distribution strategy and timeline for the Area. Leverages segment expertise to influence judgment/adjustments prior to quota decisions. Participates in sales leader and manager briefings to share quotas and rationale where needed.
- As primary orchestrator of the Account/Portfolio Partner Business Plan, drives the activation of sponsorship within segment leaders. Coaches managers and sellers on account/portfolio/partner business planning fundamentals, habits, and plan quality. Leads reinforcement and review of quality plans across the organization.
- Defines and drives a predictable rhythm of the connection (RoC) in collaboration with peers and/or leadership. Leads end-to-end RoC activities to enforce great discipline and ensure quality outcome delivery. Provides in-depth business insights and recommendations to effect positive changes. Leads efforts and coaches less experienced team members to streamline and improve the RoC cadence across the organization.
- Guides sales leadership on sales strategies for opportunity management (e.g., up-sell, cross-sell, renewal, recapture) as a trusted advisor. Defines accountabilities and operationalizes the prioritized sales plays and industry solutions. Leads efforts to generate new business and accelerate the closing of existing opportunities.

**Sales Coaching for Growth and Transformation**:

- Coaches and builds relationships with sales leaders on executing key priorities. Identifies where coaching may be needed based on data-driven insights. Influences sales leaders to become more effective coaches to their teams. Guides and challenges sales leaders to achieve increased individual and team capability, employee satisfaction, and collaborative selling efforts. May coach and influence large deal pursuit.
- Drives awareness and clarity of Corporate or TimeZone programs. Intakes and leads the adoption of plans to create new habits among sales teams or partners.
- Leads optimization and improvement in sales team processes and capabilities across the organization. Assesses and anticipates customer/partner needs and develops methodologies and resources to transform seller capabilities, sales processes, and/or partner engagement processes. Models and influences transformation to a coaching culture.
- Partners with Area Transformation Leads, Area Capability Leads, and Business and Sales Operations (BSO) to remove sales roadblocks, drive utilizations of investment, increase customer/partner-facing time, and enhance seller/partner capability and effectiveness. Provides expertise and shepherds sales leaders' strategies to anticipate and mitigate risks. Identifies trends on sales challenges or blockers. Guides relevant teams to develop actions based on the trends.

**Driving Sales Process Discipline**:

- Leads innovations in analytics on key revenue drivers (e.g. by channel, by product, by geo). Shares data-based best practices. Develops and capitalizes reporting and analytical capabilities to generate data-based insights and enable visibility into revenue and forecast for sellers, sales managers and leaders, or partners.
- Drives sales process discipline, adherence to standards and excellence in execution, or pipeline health in collaboration with sales leaders. Holds sales managers accountable for account plan quality and completeness. Drives consistency and excellence in the sales process across segments/regions. Develops best practices and provides thought leadership across the organization.
- Acts as a trusted advisor to convey the value of tools and drive the effective and rigorous usage of common and/or new processes and tools developed for the wider business to improve internal and external c

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