Inside Sales Representative

3 weeks ago

Welland, Canada Precision Custom Welding | Public Metal Full time

**“Caring for People, Growing Careers, Exceeding Expectations”**

Precision Custom Welding (PCW), a premier provider of bespoke welding, metal fabrication services & metal supply in Welland & the Niagara Region. PCW was established in 2002, specializing in custom steel and aluminum welding for residential, commercial, and industrial markets, we collaborate with clients, designers, and contractors to deliver personalized projects that match your unique style.

The PCW purpose is to care for people, grow careers and to exceed client expectations to the glory of God. We do this by having agility, show excellence, be customer centric and by being one team. Known for our quality craftsmanship and outstanding customer service, we are dedicated to meeting and exceeding our clients' expectations.

Vital to the success of every project is our solid core of long-service, skilled employees, familiar with a wide variety of welding methods & types of metals. Due to strong growth in our business, PCW is looking for a Inside Sales Rep who is passionate about working with our team.

**Summary of Opportunity**

As an Inside Sales Rep at Precision Custom Welding, you will generate and qualify leads, manage customer relationships, and achieve sales targets. Additional duties include handling front desk operations, assisting customers, and providing administrative support across departments. Key responsibilities include maintaining high customer satisfaction, accurate sales pipeline management, and effective communication.

**What does this mean for you?**
- A career opportunity to be customer facing, identifying opportunities, providing solutions and leading by example
- Strong values-based organization with excellent/home life balance
- A mid-level opportunity to work immediately with experience management team
- A professional working environment that encourages professionalism and high standards
- A competitive pay package consisting of base salary plus results oriented bonuses

**Reporting to the President, your Success Profile**:

- Fosters an enthusiastic, creative, “can-do” attitude and shares the responsibility for the Company and overall success in reaching its goals
- Works in a pre-planned and efficient manner to ensure all tasks are being completed within the allotted time frame
- Create SOP’s for effective and efficient work patterns
- Takes ownership & nurtures customer relationships to build long-term partnerships by:

- Welcoming and assist customers, addressing inquiries & directly them appropriately
- Ensures change orders (extras) are recorded, received and invoiced
- Ensures a High Quality Standard - 100% client satisfaction rating resulting in obtaining 5-star Google Reviews
- Providing follow up calls and ensuring clients are super pleased with products and services.
- Proactively anticipating problems and suggest solutions to avoid client complaints
- Takes responsibility in staying informed about the company’s products & services to effectively promote them

**About you**
- **Sales Experience**: Proven 5+ years experience in inside sales or customer service, preferably within the welding or metal supply industry.
- **Technical Knowledge**: Understanding of welding processes, metal types, and fabrication techniques.
- **Communication Skills**: Excellent verbal and written communication abilities for effective customer interaction.
- **CRM Proficiency**: Experience with customer relationship management (CRM) software.
- **Problem-Solving Skills**: Ability to address customer needs and solve issues efficiently.
- **Organizational Skills**: Strong organizational and time-management skills.
- **Educational Background**: Relevant degree/diploma in sales, business or a related field

**What we will offer you**:

- Competitive compensation package
- Benefits
- Profit Sharing
- Ongoing coaching and support
- Opportunity for professional development

**We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.**

**Job Types**: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

**Benefits**:

- Company events
- On-site parking
- Profit sharing

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Inside sales: 5 years (required)
- Customer relationship management: 3 years (required)
- Welding & Metal fabrication: 5 years (preferred)

Work Location: In person

Expected start date: 2024-08-19

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