Bdc Customer Appointment Specialist

2 months ago


Georgetown, Canada Georgetown Volkswagen Full time

**Georgetown Volkswagen**

At Georgetown Volkswagen, we’re excited to provide this challenging and rewarding career opportunity in a great work environment. We’re simply interested in finding the best people. If you’re someone who demonstrates a genuine enthusiasm for helping customers, are a self-starter and a motivated team player, we’d like to hear from you. Attitude is everything

**Role Introduction**

You will help develop creative solutions and engagement methods to meet and exceed customer expectations. You will reinforce to our customers that behind our great product and service are great people committed to building long-term relationships.

**Responsibilities and Duties may include**
- Handling incoming calls
- Client Appointment Coordination (Service)
- Make 50-75 outbound calls each day
- Respond to client inquiries for the Service Department
- Continuous management and update of our current database of clients
- Administrative Support

*CDK DMS experience an asset

**Experience**:

- Customer Service: 2 years (required)
- Experience in an appointment coordinator/BDC role is an asset
- Experience in a dealership environment is an asset
- Excellent communication skills (good verbal and a clear speaking voice)
- Superior time management/organization skills
- Ability to multi-task
- Comfortable with computer systems (Excel)

**Salary**: $17.00-$20.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- Customer Service: 2 years (required)

Work Location: In person



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