Customer Experience Specialist

3 weeks ago


Georgetown, Canada BRC Group Full time

Description

**THE OPPORTUNITY**:
The Customer Experience Specialist will have the opportunity to oversee all stages of the order lifecycle from beginning to end and will use their expert customer service and organizational skills to ensure accuracy of orders.

If you are self-starter who is interested in honing your customer experience skills, then this is the job for you

**What You Will Do**:

- Develop and maintain open communication with customers (including dealers and sales staff) to achieve a maximum level of customer satisfaction.
- Data entry from our customer’s Purchase Orders into our 2020 system, with a focus on accuracy.
- Ensure the efficient coordination of all assigned orders.
- Notify customers, dealers and sales reps of issues concerning orders and provide workable solutions.
- Collaborate with the production team to expedite orders and to accommodate special delivery requests.
- Provide prompt and accurate freight quotes.
- Assist with order corrections when required.
- Assist with sample requests.
- Assist customers with warranty requests.
- 2 - 3 years’ experience in following areas:

- PC Skills: Microsoft Windows including Word, Excel, PowerPoint, CRM Software.
- Experience administering projects, planning logístically for all phases of a project life cycle.
- Furniture knowledge and experience is a requirement; experience at an office furniture dealer and/or furniture manufacturer would be an asset.
- Strong analytical and problem-solving skills required in previous roles.
- The ability to work irregular hours and extended shifts as needed.

**Why Work for BRC?**
- Inspiring team committed to a diverse, inclusive, and safe workspace.
- Opportunities for growth and advancement
- Various social and recreational activities
- Flexible, hybrid schedule offering work from home and in-office options

BRC is one incredible Team, delivering on the ultimate in Customer experience. If you want to join us on our journey, please submit your resume and cover letter by June 10th, 2024.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$52,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift

Work Location: In person



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