IT Support Coordinator

3 weeks ago

Edmonton, Canada Associated Engineering Group of Companies Full time

**Job Description**:
ABOUT THE OPPORTUNITY

We are on the lookout for a talented **IT Support Coordinator** in our **Edmonton **Office.

Reporting to the Corporate Director of Information Technology, you will coordinate the activities of the Service Desk at Associated and provide high level support to staff with the use of information technology in the execution of our business, using a client service approach. You will also provide Corporate IT support as well as coordinate IT Support Technicians in the subsidiary offices, ensuring they have the resources necessary to support end-users.

**What you will be doing**:

- Function as a skilled part of the Support Technician team, responsible for coordinating the efforts of that team with respect to the Service Desk, providing escalated support and back-fill for all subsidiaries.
- Operate as a centralized extension of the local office IT Support Technicians, representing the Corporate IT group, and supporting the Corporate IT Business plan.
- Work to deliver the services defined in the Service Objectives for Subsidiary IT Services.
- Monitor the Service Desk for all users, ensuring that the automation for prioritizing and addressing tickets is functioning correctly, steering tickets as required, handling escalated tickets as necessary, and documenting outcomes.
- Provide Escalated Support for the following:

- Laptop and desktop computers and end-user software
- Smartphones
- Creating and managing user accounts and passwords
- Maintain the IT asset inventory for Corporate IT assets and assist subsidiaries in maintaining their inventories.
- Monitor backup jobs.
- Assist the local office IT support technicians with problems.
- Decommission and dispose of retired network infrastructure equipment.
- Assist in the deployment of new network infrastructure equipment.
- Assist in the generation and maintenance of the Corporate IT Capital Budget and Subsidiary Capital Budgets and monitor expenditures.
- Assist in maintaining IT administration documentation.
- Performs other related duties as assigned.

**Job Requirements**:
ABOUT YOU

**What you will bring**:

- Post secondary diploma/degree from an accredited university or college in any of the following fields: Information Technology, Computer Science, Computer Engineering, System Management, or Information System Management.
- Minimum 3 years providing IT support
- Excellent interpersonal skills
- Service oriented and a committed team player
- Strong spoken and written communication, documentation, and organization skills
- Firm understanding of company IT policies
- Available for weekends or after-hours work, if necessary
- Ability to work under pressure
- Ability to handle confidential information
- Ability to assist in the preparation of Corporate IT capital budgets and maintain inventory
- Familiar with ITIL service delivery
- Experience with ITIL-oriented service desk tool(s)
- Advanced Windows and Active Directory proficiency and troubleshooting skills
- Microsoft 365 and Azure AD skills
- Advanced TCP/IP network troubleshooting skills are an asset
- VMWare vSphere skills are an asset

Everyone has their own unique talents, skills, and background. Even if you don’t meet 100% of the qualifications outlined above, let us know why you’d be a great fit for this role

**Application deadline is Friday, June 9, 2023.**

WHY US
- Flexible working arrangements
- Competitive salary and benefits, including extended health, dental coverage, Employee and Family Assistance Program, and matching company pension program
- Culture that promotes sustainability, accessibility, respect, diversity, and inclusion
- Ongoing support for your professional development and growth, including mentoring programs, training opportunities, professional designation support, and a Young Professionals Group
- Work environment that focuses on your health, safety, and overall wellness, including COR® (Certificate of Recognition) certification, fitness allowance, and local wellness activities.

  • Site Program Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada Youth Empowerment & Support Services Full time

    Site Program Coordinator Full-Time Youth Empowerment and Support Services (YESS) is currently seeking a qualified Full-Time Permanent Site Program Coordinator, to provide support at the Youth Support Centre(YSC). What We Do YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre provides...

  • Site Program Coordinator

    2 weeks ago

    Edmonton, Canada Youth Empowerment & Support Services Full time

    Site Program Coordinator Full-Time Youth Empowerment and Support Services (YESS) is currently seeking a qualified Full-Time Permanent Site Program Coordinator, to provide support at the Youth Support Centre(YSC). What We Do YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre provides...

  • Support Coordinator

    1 month ago

    Edmonton, Canada Winnifred Stewart Association Full time

    Winnifred Stewart walks alongside adults with intellectual disabilities, amplifying their right to belong and fostering community inclusion. The Support Coordinator role combines direct supports to individual with disabilities and provides general support in the dayto-day operations of their assigned residence **RESPONSIBILITIES**: - Help the individual...

  • Support Coordinator

    4 weeks ago

    Edmonton, Canada Winnifred Stewart Association Full time

    The Home Services Support Coordinator role combines direct supports to individual with disabilities and provides general support in the day-to-day operations of their assigned residence. **RESPONSIBILITIES**: - Help the individual and their circle of support develop, and document individualized, person-centered plans to guide services related to individual...

  • Project Coordinator

    4 weeks ago

    Edmonton, Canada Helix IT Inc Full time

    **Job Title: Project Coordinator** **Basic Purpose**: The Project Coordinator is responsible for the administrative coordination of project activities including but not limited to: - Technician assignments and scheduling coordination - Materials ordering/tracking/receiving - Maintain proper status for active projects in data base - Documentation management...

  • Member Support Coordinator

    1 month ago

    Edmonton, Canada BNI Alberta North Full time

    **Join Our Team as a Member Support Coordinator!** Are you ready to dive into a dynamic role where every day is an opportunity to make a difference? BNI (Business Network International) Alberta North is seeking a passionate and proactive Member Support Coordinator to join our team. With a focus on office administration and member support, this role offers...

  • Administrative and Coordination Support

    4 weeks ago

    Edmonton, Canada University of Alberta Full time

    **HRHSE Health Safety and Environment**: - Competition No. **S100352113** - Posting Date **Nov 06, 2023** - Closing Date **Nov 14, 2023** - Hourly Rate **$26.33 - $30.61** - Grade **07** - Hours **35** This position is a part of the Non-Academic Staff Association (NASA). **This position has term length of 6 months.** Location - Work primarily takes...

  • Capacity Support Coordinator

    4 weeks ago

    Edmonton, Canada Edmonton Social Planning Council Full time

    The Edmonton Social Planning Council, a charitable, non-profit social research and advocacy agency founded in 1940, is seeking a **Capacity Support Coordinator **Research Service and Capacity Building Program. **Hours**:35 hours per week; limited evenings and weekends may be required **Salary Range**:$50,000 to $57,000 per year depending on education and...

  • Ab Supports Coordinator

    1 month ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information** Job Requisition ID: 56806 Ministry: Seniors, Community and Social Services Location: Across Alberta (this position allows staff to work from home) Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Regular and Temporary positiions Scope: Open Competition Closing Date: April 29, 2024 Classification:...

  • Transitional Support Coordinator

    3 days ago

    Edmonton, Canada E4C Full time

    Position titleTransitional Support CoordinatorDescription e4c’s supportive housing programs provide housing for people in the middle of life transitions, looking for stability, recovery, and a better life. The program is particularly designed for those facing challenges related to trauma, mental health issues, and addictions, necessitating elevated levels...

  • Transitional Support Coordinator

    4 days ago

    Edmonton, Canada e4c Full time

    e4c’s supportive housing programs provide housing for people in the middle of life transitions, looking for stability, recovery, and a better life. The program is particularly designed for those facing challenges related to trauma, mental health issues, and addictions, necessitating elevated levels of housing support.The Transitional Support Coordinator...

  • Administrative Support Staff

    1 week ago

    Edmonton, Canada Serv-it Full time

    _**Serv-it Bailiff Services Inc**_., is a small business which is licensed by the Government of Alberta to provide Civil Enforcement Services throughout Alberta. The services we provide include: Enforcement of civil court orders and judgements, collateral repossessions, landlord remedies and process serving. **Responsibilities will include (but not limited...

  • Sales Support Coordinator

    4 weeks ago

    Edmonton, Canada BRADKEN Full time

    Bradken  is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the resources sector. With a 3000-strong workforce, our ability to adapt and evolve keeps us positioned for firm purchases leaders in the wear solutions market for the resources sector. As the Sales Support Coordinator, your role is pivotal...

  • Communications and Web Support Coordinator

    1 month ago

    Edmonton, Canada MacEwan University Full time

    COMMUNICATIONS AND WEB SUPPORT COORDINATOR - LIBRARY**Competition No.** 23.07.164 **CATEGORY** **SALARY** **CLOSING DATE** - Full-Time Continuing (35 hours per week) MSA Band D (Steps 1-8): $25.70 - $37.37 per hour September 1, 2023About Us - MacEwan University is where caring faculty help people connect their passions to their future paths. Located in...

  • Coordinator - Gender-centred Support

    3 weeks ago

    Edmonton, Canada African Canadian Civic Engagement Council Full time

    **Position Summary**: **Responsibilities**: - ** Supervision of Clients in the Program**: - Establish safe spaces and provide direct social support to survivors of violence, addressing various forms of abuse and trauma. - Offer one-on-one discussions and workshops to address issues related to guidance, consent, discipline, and other relevant topics. -...

  • Support Coordinator Awake Overnight

    1 month ago

    Edmonton, Canada Winnifred Stewart Association Full time

    The Home Services Support Coordinator role combines direct supports to individual with disabilities and provides general support in the day-to-day operations of their assigned residence. **RESPONSIBILITIES**: Help the individual and their circle of support develop, and document individualized, person-centered plans to guide services related to individual...

  • Sales Support Coordinator

    1 month ago

    Edmonton, Canada Bradken Full time

    **_Bradken_**_ is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the resources sector. With a 3000-strong workforce, our ability to adapt and evolve keeps us positioned for firm purchases leaders in the wear solutions market for the resources sector._ As the Sales Support Coordinator, your role is pivotal...

  • Response and Support Coordinator

    4 days ago

    Edmonton, Canada Treasury Board of Canada Secretariat Full time

    Response and Support Coordinator Reference number: DND23J-- Selection process number: 23-DND-EA-NAST- Important messages We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information...

  • Transitional Support Coordinator

    1 hour ago

    Edmonton, AB, Canada e4c Full time

    e4c’s supportive housing programs provide housing for people in the middle of life transitions, looking for stability, recovery, and a better life. The program is particularly designed for those facing challenges related to trauma, mental health issues, and addictions, necessitating elevated levels of housing support. The Transitional Support Coordinator...

  • Support Coordinator

    4 weeks ago

    Edmonton, Canada Winnifred Stewart Association Full time

    The Community Opportunities Support Coordinator role combines direct supports to individual with disabilities and provides general support in the day-to-day operations of their assigned residence. **RESPONSIBILITIES**: - Help the individual and their circle of support develop, and document individualized, person-centered plans to guide services related to...