Ab Supports Coordinator

2 months ago

Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 56806
Ministry: Seniors, Community and Social Services
Location: Across Alberta (this position allows staff to work from home)
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Regular and Temporary positiions
Scope: Open Competition
Closing Date: April 29, 2024
Classification: Program Services 1

**Salary**: $2165.27 to 2814.70 bi-weekly ($56,513 to $73,463 /year)

The Department of Seniors, Community and Social Services leads income, employment, disabilities and community-based supports, family violence prevention, and family & community support services.

The Delivery Services Division is working to help better connect Albertans to programs and services and to ensure Albertans have access to the right services at the right time through our contact centers.

To find out more about our work visit:
**Role Responsibilities**:
Are you client focused? Do you enjoy working in a fast paced, client centered environment and want an opportunity to make a difference in the lives of others? If so, this position will be of interest to you.

The Ministry of Seniors, Community and Social Services is focused on service excellence within social-based programming and service delivery in Alberta. An Integrated Service Delivery (ISD) model has been created for Albertans to be able to access information and support for social -based programs and services via the Alberta Supports Contact Centre. The focus of the ISD model is to ensure consistent information and levels of services are delivered to clients regardless of the service delivery channel used.

As an Alberta Supports Coordinator, you will champion this ISD model by working at the Alberta Supports Contact Centre.

The Alberta Supports Coordinator is the first point of contact for Albertans accessing social-based programs & services. In this position, you will assess Albertans with varying circumstances and needs, and determine the social-based programs and services suitable for them.

To be successful in this role you will require excellent assessment, time management, communication and problem solving skills combined with the ability to make sound decisions under short timelines. Must have strong computer skills and being proficient in Microsoft Office is essential.

Your ability to provide service excellence and de-escalate sensitive situations is also a requirement of this role.

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
**Agility**: As the first point of contact for Albertan's seeking assistance, you will need to be able to adapt and adjust quickly as priorities will continually shift. You will need to balance a variety of clients with diverse needs, and ensure you are providing them all with a high level of service.

**Qualifications**:
MRS - Two-year diploma (Social Sciences field) in a related field; no experience

Equivalency:
Directly related education or experience considered on the basis of:

- 1 year of education for 1 year of experience
- 1 year of experience for 1 year of education

The following will be considered Assets:

- 1 year of related experience working with diverse populations, providing customer service excellence, assessing their needs and providing service direction is considered an asset.
- Proficiency with keyboarding and computer systems (Microsoft Office) is required.
- Experience with web based computer systems (Compass, TOI, CCIS) is considered an asset.
- Experience with social based programs and experience in arranging supports for vulnerable individuals is an asset.

A cover letter demonstrating your qualifications is required.

**Notes**:
**This competition may be used to fill multiple vacant positions.**

Hours of work are 36.25 hours weekly. The Alberta Supports Contact operates from 7:15 a.m. to 8:00 p.m. daily.
- Shifts available for this competition are as follows:

- One temporary position: 8:15-4:30
- Permanent positions: 9:15-5:30 and 10:15-6:30, with potential to change shifts in future.- Please indicate in your cover letter, which shift(s) you are available for.

This competition will be used to fill permanent and temporary (1 year) vacancies.
- In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.
- Your cover letter and resume will be used as a screening tool to assess your written communication. An additional written assignment may be used as part of the screening process.- Links and information on what the GoA has to offer to prospective employees.- Working for the Alberta Public Service
- Publi

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