Coordinator of Operations

6 months ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Western Foot Patrol is a free service at Western University that assists in keeping campus a safe place to study, work and live. We are volunteer-driven service, with between 250-300 volunteers each school year. We are committed to providing a safe and secure environment for students, faculty and staff. Our mission is to raise awareness of personal safety issues, deter crime through visible patrols and to provide safe escorts to community members. This proactive approach to safety focuses on "students helping students", engaging student volunteers in the direct provision of services, creating a sense of ownership and responsibility.se this section to enter information about your Department.

**Responsibilities**:
Coordinator of Operations is responsible for carrying out activities directly related to the program’s evening operations as well as general activities. Duties associated with this include ensuring operations run smoothly, conducting volunteer training sessions, performing on call duties, staffing the Western Foot Patrol office, working with volunteers and liaising with the Western community. Hours for this position are mainly during the evening, between 6pm-1am, with occasional daytime hours and weekends.

**Operations Responsibilities**:

- Foster a positive, friendly and welcoming environment during evening operations
- Conduct volunteer training for all volunteer positions
- Ensure operations equipment is functional, conducting regular maintenance checks
- Update all relevant operations materials on a regular basis
- Provide direction to volunteers for completion of campus lighting audits, compiling appropriate reports
- Ensure program stats data entry is completed
- Ensure volunteers follow appropriate program procedures

**General Responsibilities**
- Assist in organizing volunteer scheduling
- Assist in recruiting and interviewing volunteers
- Assist in hiring and interviewing new staff
- Perform on call duties approximately every third weekend. Being on call includes answering volunteer inquiries, providing support to weekend volunteers and operations

**Qualifications**

**Education**:
Must be a full-time student at Western (enrolled in minimum 3.5 courses) and expect to retain full-time student status for the duration of this appointment.

**Experience**:
This position requires excellent communication skills, including being effective in dealing with both volunteers, staff and people outside the Western Foot Patrol; along with exceptional organizational skills and attention to detail. The individual should be flexible and be comfortable and have experience in a leadership role. The individual must also be able to work independently and as part of a team in a fast-paced environment and understand the concept of providing excellent customer service.

**Skills, Abilities & Expertise**:

- Comfortable speaking in front of large groups to conduct training
- Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Reliable and dependable with the ability to consistently work assigned schedule
- Ability to follow processes and practices with high attention to detail
- Demonstrates integrity and works in accordance with Western's policies and procedures
- Ability to multi-task and maintain an organized work environment
- Computer skills with Microsoft Office, with the ability to learn and use new software programs as required
- Personable and courteous in working relationships with colleagues, students and the public
- Ability to prioritize and organize a fluctuating workload
- Ability to work independently and effectively as a member of the team to achieve department goals
- Ability to work in a manner that is compliant with confidentiality requirements as applicable

**Why Western?**:
**Background Checks**:
Please note, successful applicants may be required to produce current record check(s) (e.g. vulnerable sector, criminal record and police information) from a police service prior to commencing employment.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, o

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