Games Manager

6 days ago


Lethbridge, Canada Pure Canadian Gaming Corp. Full time

**Title**

Games Manager

**Reports To**:
General Manager

**Summary**:
The Games Manager effectively manages and leads table games staff to achieve and maintain a high level of job performance and exceptional customer service. This individual will assume responsibility in the absence of Senior Management (Department heads).

**Core Competencies**:

- Customer Service
- Decision Making and Judgement
- Leadership
- Communication

**Job Duties**:

- Assumes responsibility in the absence of Senior Management (Department heads)
- Ensure all employees are well informed and aligned with the company Mission Vision Principles Values
- Effectively manages and lead table games staff to achieve and maintain a high level of job performance and exceptional customer service
- Initiate Staff development and training
- Assist in the facilitation of the recruitment process, as well as provide department payroll functions
- Using effective time management skills and ensures adequate staffing levels to meet business needs.
- Ensure the casino is operated in accordance with the AGLC Casino Terms and Conditions
- Strong working relationship with Advisors, Charity Workers and Volunteers
- Contact AGLC of all suspicions or evidence of cheating at play, theft, monetary discrepancies or other illegal activities.
- Ensure the proper P&P for storage and security of all gaming assets
- Report any error or procedural irregularities in games operation to the appropriate persons.
- Ensure all table games are being run smoothly and efficiently.
- Acts as a role model for employees and fosters teamwork, employee morale, motivation, and open communication.
- Additional duties or responsibilities as required

**Requirements**:

- Completion of a Grade 12 High School diploma or G.E.D. equivalent.
- Post
- secondary education in business or a related field is an asset
- Must be able to pass AGLC examination and acquire Games Manager license
- 3 years of gaming experience
- 2 years of experience as a Pit Manager
- Strong understanding of overall casino operations
- Strong knowledge of AGLC Terms and Conditions
- Proven leadership skills and business acumen
- Willing to work all shifts
- Excellent verbal and written communication skills
- Must exhibit exemplary customer service skills

**Work Conditions**:

- Must be able to stand for prolonged time periods
- Must be able to carry out light cleaning duties
- Must be available to work all shifts including evenings, weekends, and holidays
- Must be able to work in a fast-paced working environment


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