Pit Manager

**Title**

Pit Manager

**Reports To**:
Games Manager

**Summary**:
A Pit Manager oversees the activity of the dealers on the table games. He/she works in liaison with the dealers to handle customer concerns, address game issues and provide quality customer service. For unresolved issues, the Pit Manager will escalate to the Games Manager.

**Core Competencies**:

- Customer Service
- Interpersonal Awareness
- Communication
- Team Work

**Job Duties**:

- Ensure Table Games are being run according to AGLC Terms and Conditions and House Rules
- Answer Phones
- Open and close games
- Deal with guests’ inquiries and problems
- Organize and do the daily scheduling of the Dealers
- Maintain Paper work
- Payroll
- Pit - up's
- Tracking table opening and closing
- Scheduling
- Employee Evaluations
- Ensure all table games are being run smoothly and efficiently

**Requirements**:

- Minimum 3 years’ experience in Gaming as a Floor Supervisor is considered an asset
- Professional personal presentation and demeanor
- Proven reliability through very good attendance records
- Must have a flexible work schedule including evenings and weekends
- Strong organizational skills
- Excellent Verbal and written communication skills
- Must exhibit exemplary customer service skills
- Problem solving skills a necessity

**Work Conditions**:

- Standing and/or sitting for prolonged periods
- Reaching, bending, squatting, and lifting at times
- Working in a fast-paced customer service environment